Carrières
Opportunités du centre de support
Faire partie de l’équipe du centre de soutien de Dentalcorp signifie rejoindre à une équipe qui vous encadrera et vous soutiendra dans votre croissance et votre perfectionnement continue.
Postes par province
Votre profil
Vous êtes une personne innovatrice, axée sur le service et ravie de faire partie d'une organisation en croissance rapide qui permet aux meilleurs d'être encore meilleurs. Vous êtes responsable pour la province de Québec et avez une vaste expérience de travail dans un cadre supérieur en haut gestion. Vous aimez travailler dans un environnement d'équipe collaboratif, mais appréciez également votre autonomie pour accomplir des tâches et fournir un excellent service à nos partenaires et à leurs équipes. En tant qu'individu motivé par l'excellence, vous êtes impatient de contribuer au succès de l'une des sociétés les mieux gérées au Canada.
Relevant du President de Dentalcorp, le poste s'agit d'un rôle nouvellement créé qui supervisera les opérations au Québec de nos plus de 90 cliniques dentaires et assumera la responsabilité opérationnelle et P&L de plus de 130 millions de dollars de revenus, avec pour mandat d'améliorer la performance du Québec. Le ou la Directeur(trice) Exécutif sera responsable d'une équipe de plus de 1 500 équipiers au Québec. Ce rôle pourrait également avoir des fonctions de soutien supplémentaires qui lui seront rattachées à l'avenir. L'équipe des opérations sur le terrain comprend une équipe de gestionnaires régionaux, qui ont la responsabilité d'environ 20 cliniques dentaires chacun, une directrice des opérations et une VP des opérations.
Ce rôle sera responsable de superviser les opérations quotidiennes, la performance et la croissance de toutes les cliniques dentaires dans la province de Québec. En partenariat avec les fonctions du centre de soutien, notamment le marketing, l'informatique, les finances et les ressources humaines, vous piloterez une prestation de services qui prend en charge nos pratiques. Le rôle dirigera l'évolution de la fonction Opérations vers une fonction proactive et stratégique capable de développer les cliniques dentaires en utilisant des informations et des meilleures pratiques pour créer de plus grands effets de réseau. Vous aurez la responsabilité de diriger une équipe basée sur l'excellence opérationnelle dans l'exécution, y compris une capacité à diriger le changement, à communiquer et à déployer des plans pour garantir que les programmes et les processus sont mis en œuvre de manière efficace et engageante et à renforcer la marque et la réputation de Dentalcorp par le biais de relations et en créant un partenaire engagé réseau.
Principales Responsabilités:
Stratégie et croissance : élaborer et mettre en œuvre un plan stratégique complet pour une croissance organique dynamique des revenus et de la rentabilité. Développer et exécuter des secteurs de croissance, y compris des programmes pour les implants, l'ortho, l'excellence en hygiène, l'optimisation de la pratique et d'autres opportunités identifiées. Collaborer activement avec le président et l'équipe de haute direction pour établir des objectifs de croissance à court et à long terme et des mesures de responsabilité claires.
Direction générale/direction commerciale : atteindre tous les objectifs financiers, opérationnels et clients de l'entreprise, conformément à la stratégie de l'entreprise. Assurer la gestion opérationnel quotidien et la gestion des P&L de l'entreprise dans toutes les fonctions, ainsi qu'une vision de la création de valeur à court et à long terme. Activez l’équipe et les capacités ainsi que celles des fournisseurs en première ligne de l’entreprise pour réussir.
Opérations : diriger des opérations hautement performantes, soutenues par le développement continu d'une infrastructure, de processus et d'efficacité opérationnelle appropriés pour maximiser la productivité et la performance financière emplacement par emplacement et globalement à travers le réseau. Maintenir les normes de qualité les plus élevées et les meilleures pratiques et soutenir la stratégie de croissance globale. Collaborez avec le marketing pour définir la stratégie de mise sur le marché et envisager toutes les alternatives stratégiques pour créer de la valeur et capturer des opportunités commerciales.
Commercial : Maintenir une « vue à 360 degrés » de l'entreprise et des besoins des patients afin de développer une vision et des stratégies commerciales dans le contexte de l'écosystème de la santé plus large et de la chaîne de valeur dans son ensemble. Fournir les disciplines commerciales, l'infrastructure, les processus et les systèmes nécessaires pour aider l'équipe à se connecter avec les clients sur toutes les plateformes pertinentes. Élargir la gamme de services et l'ensemble de solutions pour maximiser les retours sur les sites situés dans la zone de couverture de l'entreprise
Intégration : intégrer avec succès les acquisitions et générer une expérience d'intégration engageante qui soutient l'engagement des membres de l'équipe et de solides performances de la pratique dès le premier jour.
Talent et culture : adoptez une approche active de gestion des talents pour intégrer, encadrer et inspirer les leaders les plus performants du secteur. Améliorer continuellement les talents grâce à une approche rigoureuse du développement des talents, de la planification de la relève et du recrutement. Favoriser une culture d'entreprise forte qui valorise l'action, le travail acharné, la responsabilité personnelle et le travail d'équipe en assurant un leadership visible grâce à la communication à tous les niveaux.
Ce que nous recherchons
- Baccalauréat en administration des affaires, commerce, Baccalauréat en administration, programme de formation professionnelle CPA, diplôme d'etudes supérieure de préférence.
- Le bilinguisme (français et anglais) sera essentiel.
- Minimum de 10 ans d'expérience dans des rôles de haute direction en tant que PDG, COO ou autre rôle de haute direction au sein d'une entreprise située en contact avec des patients ou des consommateurs, avec les soins de santé comme préférence.
- Expérience avérée dans la gestion d'une entreprise de taille et de complexité similaires, y compris la gestion de P&L de plus de 100 millions de dollars.
- Sens aigu des affaires et des finances et capacité démontrée à gérer habilement le personnel, la capacité, le retour sur investissement, le budget, les marges, les offres de services et de produits afin de mettre en œuvre et de générer des résultats opérationnels stratégiques et pertinents.
- Capacité avérée à promouvoir une culture et un engagement forts dans un environnement multi-sites à grande échelle et une culture d'équipe basée sur des valeurs.
- Compréhension détaillée de l'économie d'entreprise et de la dynamique organisationnelle de la prestation de services dans les petites cliniques.
- Capacité démontrée à élaborer des analyses de rentabilisation solides et à présenter des idées et des recommandations au niveau de la direction et du conseil d'administration.
- Collaborateur relationnel qui forme un partenariat approfondi avec ses pairs des domaines des finances, des ressources humaines, du marketing et de la technologie.
- Capacité avérée à définir la stratégie des programmes et des produits de croissance et à diriger une équipe de spécialistes produits/verticaux.
- Compréhension détaillée de l'économie d'entreprise et de la dynamique organisationnelle de la prestation de services dans les petites cliniques.
- Capacité démontrée à établir des relations pour améliorer la qualité et l’efficacité du service.
- Compétences avancées en organisation, en gestion de projet et en communication écrite et orale
À propos de Dentalcorp
Dentalcorp est le réseau dentaire le plus grand et en plus forte croissance au Canada, engagé à faire progresser le bien-être général des Canadiens en offrant les meilleurs résultats cliniques et des expériences inoubliables. Dentalcorp acquiert des cliniques dentaires de premier plan, unissant son réseau dans un objectif commun : être le réseau de soins de santé le plus fiable au Canada. Tirant parti de sa technologie, de son savoir-faire et de son envergure à la pointe de l'industrie, Dentalcorp offre aux professionnels l'opportunité unique de conserver leur autonomie clinique tout en libérant leur potentiel de croissance future.
Les candidats doivent être légalement autorisés à travailler au Canada. Chez Dentalcorp, nous reconnaissons que l'inclusivité et la diversité renforcent notre culture et nous rendent meilleurs. Nous nous engageons à faire en sorte que les talents que nous embauchons reflètent la diversité des communautés et des patients que nous servons. Afin d'assurer l'égalité des chances pour tous les candidats, nous encourageons fortement les candidats nécessitant un accommodement à en informer leur recruteur lors du processus de recrutement/sélection. Nous remercions tous les candidats d'avoir pris le temps de postuler, cependant, seules les personnes sélectionnées pour une entrevue seront contactées.
Postuler
Who you are
You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have experience in Accounting or Finance and are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams. As an individual who is driven by excellence, you are eager to contribute to the success of one of Canada’s Best Managed companies.
Reporting into the Finance Manager, this position is based out of our Toronto Support Centre Mondays to Thursdays and Fridays are work from home. As a Financial Analyst specializing in Doctor Draw Calculation and Accounts Receivable, you will play a vital role in our organization's financial management. This position involves analyzing financial data, evaluating doctor compensation, and managing accounts receivable processes. The Financial Analyst collaborates with various stakeholders, including doctors, finance teams, and practice managers, to ensure accurate compensation calculations and efficient revenue management.
In this role, you will
Oversee Doctor (Dentists and Specialists) Draw Calculation:
- Collaborate with HR, Legal and Talent to ensure correct rates are entered in the commission engine.
- Analyze financial and operational data to calculate doctor compensation accurately, considering productivity, revenue generation, and contractual agreements.
- Ensure the integrity and accuracy of data used in draw calculations and address any discrepancies.
- Conduct financial analysis to identify trends, opportunities, and challenges related to doctor compensation and draw calculations.
- Communicate draw calculations to doctors, addressing any questions or concerns.
Manage Accounts Receivable:
- Manage the accounts receivable function, including preparation of AR aging report in collaboration with the practices
- Monitor accounts receivable aging, identify and address payment issues, and optimize collection procedures.
- Analyze accounts receivable data and generate reports to assess cash flow, collection performance, and outstanding balances.
- Perform detailed accounts receivable analysis based on organizations policy.
Oversee Partner Variable Compensation:
- Ensure compliance with partnership agreements.
- Collaborate with legal and acquisition departments and regularly maintain compensation engine.
- Prepare monthly variable compensation entry based on partner agreement.
- Address partner inquiries, concerns, or disputes related to variable compensation calculations, providing explanations and resolutions as necessary.
Cross-functional Collaboration:
- Collaborate with cross-functional teams, including finance, legal, acquisition, HR, IT, and practices, to streamline processes, resolve issues, and improve overall financial performance.
- Work closely with partners, finance teams, and HR to ensure accurate and timely compensation calculations and resolve any compensation-related queries.
Perform Financial Analysis and Reporting:
- Analyze financial data, including revenue, expenses, and profitability, related to doctor compensation and accounts receivable.
- Prepare financial reports and presentations to communicate trends, variances, and performance indicators to executive leadership and stakeholders.
- Monitor and analyze key performance indicators (KPIs) related to draw calculations and accounts receivable.
- Identify areas for process improvement, cost optimization, and revenue enhancement based on financial analysis.
- Assist with both external and internal audits on a quarterly and annual basis.
- Process monthly and ad hoc journal entries.
What we’re looking for
- Bachelor's degree in Accounting, Finance, or a related field; CPA or equivalent certification preferred.
- Proven experience as a Financial Analyst (2+ years).
- Strong knowledge of accounting principles and regulations.
- Proficiency in financial systems and tools, including ERP systems and advanced MS Excel skills.
- Excellent analytical, problem-solving, and decision-making abilities.
- Exceptional attention to detail and accuracy.
- Ability to handle sensitive and confidential information in a professional manner
- Excellent communication and presentation skills, with the ability to convey complex financial information to non-financial stakeholders.
About Dentalcorp
Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
Postuler
Who you are
You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. As a self-motivated and experienced IT Security Manager working in a busy IT department, you seek the opportunity to provide your expertise and drive change within an exciting industry. You take ownership of implementing and managing cutting-edge technologies, ensuring the highest standards of security. You love working in a collaborative team environment but also enjoy your autonomy to accomplish tasks and provide excellent service to our Support Centre team members. Driven by excellence and keeping abreast of industry security trends and developments, you are eager to contribute to the success of one of Canada’s Best Managed companies.
Located at dentalcorp’s Toronto Support Centre and reporting to the Director, IT Operations. The ideal candidate would possess a blend of technical expertise, leadership skills, and experience in cyber security.
Role Overview
- Manage the security operations team, while fostering a culture of accountability, professional development, high performance, and ethical behaviours
- Align standards, frameworks and security with the overall business and technology strategy
- Identify and communicate current and emerging security threats to the business
- Identify security design gaps in Dentalcorp’s existing security posture and propose architectural enhancements or changes
- Work with members of the security team to investigate and bring to a close security breaches and cyber security incidents.
- Work closely with internal teams and third-party providers to ensure seamless integration and effectiveness of security technologies and processes
- Own and manage various security technologies to ensure the highest standard of security
- Own and manage vulnerability management, including performing monthly Microsoft patch scans and quarterly vulnerability assessments, reporting results to management, and championing the remediation process.
- Attend Change Advisory Board meetings to ensure that changes requested do not expose dentalcorp to undue risk
- Develop, improve and manage data-driven metrics reporting on key performance indicators including anti-virus statistics, management of cyber incidents and operational activities
- Facilitate financial and regulatory IT audits, drive PCI/PPI compliance, and achieve high service level availability through regular security monitoring, scanning, and audit coordination
What we’re looking for
- Minimum 3 – 5 years experience in security architecture, demonstrating solutions delivery, principles and emerging technologies, designing and implementing security solutions including continuous monitoring and making improvements to those solutions.
- A professional certification (or suitable compensating experience) in the audit (CISA, etc) or security field (CISSP or CISM for instance)
- Familiarity in any of the traditional audit frameworks (COBiT, SOC Type II)
- Strong experience in privacy regulations (PIPEDA, HIPAA, CASL or equivalent)
- Exposure to forensic toolkits with a particular emphasis on IT-related knowledge
- Proven success at traditional and Agile project management software development methodologies, strong time management skills, interpersonal and conflict resolution & management expertise
- Demonstrated leadership and decision-making skills
- A strong ability to influence and discuss complex technology problems in business language
- Must be an excellent and polished communicator who may be called upon to create and present materials to senior leadership
- The ideal candidate will be a fast-learning multi-tasker with the ability to adjust his/her outlook and leadership style to respond to quickly changing business priorities and the ability to seize opportunities to improve our technology processes and footprint while managing multiple demands concurrently
About Dentalcorp
Dentalcorp is Canada's largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada's most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
Postuler
Who you are
You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You are a self-motivated and experienced in dental practices. You and are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Support Centre and network team members. As an individual who is driven by excellence you are eager to contribute the success of one of Canada’s Best Managed companies.
This role located at Dentalcorp’s Toronto Support Centre and would involve travel . Reporting to the Senior Director Compliance the successful candidate will play an important role as a dental practice auditor, you will be responsible for conducting thorough in person audits of dental practices across Canada to assess compliance with regulatory standards, operational efficiency, accuracy of the patient chart, adherence to billing and claims submission protocols, and overall quality of patient care. As a person who loves travelling and spending time building relationships in dental offices, your audits will provide valuable insights and recommendations to help practices maintain ambitious standards of care, improve operational processes, and ensure conformity with legal and ethical guidelines.
Role Overview
- Conduct Audits: Perform comprehensive audits of dental practices, including clinical notes and records, billing practices, compliance with healthcare regulations (e.g. sedation and radiation standards of practice, infection control protocols, and overall clinical operations).
- Evaluate Compliance with Regulatory Authorities’ Standards, Bylaws, and Guidelines: Assess the practice's adherence to regulatory requirements and industry standards to identify areas of non-compliance and recommend corrective actions.
- Review Documentation: Examine patient records, treatment plans, billing statements, and insurance claims to verify accuracy, completeness, and compliance with established guidelines. Prepare detailed audit reports outlining findings, recommendations for corrective actions, and suggestions for enhancing operational efficiency and quality of care.
- Assess Operational Efficiency: Analyze practice workflows, appointment scheduling systems, inventory management, and staff productivity to identify opportunities for improvement.
- Advise Clinicians, Practice Personnel and Cross-functional Departments: Respond to and Anticipate inquiries from practices regarding a broad array of regulations governing the practice of dentistry and dental hygiene across Canada.
- Educate and Train: Offer guidance and training to dental practice teams, regional managers and other support team groups on regulatory requirements, best practices in clinical care, documentation standards, and compliance protocols.
What we’re looking for
- Experience in a Healthcare setting as a Dental Assistant or in Public Health.
- Previous experience with dental/medical sedation.
- Strong knowledge of radiation standards such as Safety Codes 30.
- Proven experience in auditing, preferably within a healthcare or dental setting.
- Intimate knowledge of the healthcare regulatory framework across Canada.
- Analytical mindset with excellent attention to detail.
- Effective communication skills to articulate findings and recommendations.
- Ability to work independently and manage multiple projects simultaneously.
Work Environment:
- There will be frequent travel required to dental practices for on-site audits, with regular visits to the Support Centre in Toronto.
- May involve irregular hours during audit periods or deadlines.
About Dentalcorp
Dentalcorp is Canada's largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada's most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted
Postuler
Who you are
You are a service-oriented, passionate, and high performing people manager who loves to improve processes, own projects from end to end and thinks about the employee and practice experience in everything you create. You are excited to work for a fast-growing company that enables the best to be even better. You love working in a collaborative, high-performing team environment to ensure changes land with impact, but also enjoy your autonomy to accomplish tasks and provide top notch service and strategy to stakeholders. You enjoy being hands-on in your role and thrive off identifying innovative and best practice solutions for your team and the company. As an individual who is driven by excellence, you are excited to contribute the success of one of Canada’s Best Managed companies.
This position is based out of Dentalcorp’s Toronto Support Centre Mondays to Thursdays and Fridays are work from home. Reporting directly to the Senior Director, Operations Excellence, you will be responsible overseeing the Field Operations Support Team, for developing and executing daily, weekly, and monthly tasks, carrying out support for the SVP and VP of Operations, and creating content for Senior Leadership Team presentations.
In this role, you will
Build effective partnerships within the Field Operations Team, and with cross-functional departments (as required) to implement and propel strategic initiatives
Provide leadership, guidance, and training to the Operations Support Team and Training and Onboarding Managers
Set protocols for communications from the Field Operations Team and develop systems using technology to reposit and retain information for the team in an organized fashion
Support the implementation of new technology within the operations team and to the Practice network
Work with the Operations Support Team and Corporate Communications to create communications for the Practice network as required
Create and track monthly and/or quarterly reviews on the Field Operations business (both support and field)
Facilitate the Collection and analysis of data for the Operations Team
Continuously identify and implement innovative solutions to deliver outstanding results
Assist in the development of new processes, systems and models to support the Field Operations Team
Manage department projects and collaborate with cross-functional teams to ensure that all projects are delivered on-time, within scope and within budget
Provide thought leadership by providing innovative ideas and insights that shape conversations and influence positive change in the organization
Deliver a superior level of service, support and insight
What we’re looking for
Five to seven years experience as a people manager
Dental sector managerial experience preferred (i.e. Practice Manager or other Leadership role in the Practice)
Experience leading and implementing Process Improvement initiatives
Experience implementing initiatives requiring a high degree of Change Management
Ability to communicate in French is an asset
Excellent verbal and written communication skills, ability to summarize and present on complex topics and data
Strong Microsoft Office experience, particularly Excel, PowerPoint, and Outlook
Previous experience working within a fast-paced, high-growth environment preferred
Knowledge of Smartsheets is preferred
Ability to live the dentalcorp values with every decision and interaction
Demonstrated ability to effectively manage multiple projects and priorities simultaneously
Competent collaborator and skilled cross-functional communicator
About Dentalcorp
Dentalcorp is focused on acquiring and partnering with leading, growth-oriented general and specialist dental clinics across Canada. Our unique value proposition allows our dentist Partners to retain their clinical and operating autonomy while we inspire them to achieve ambitious personal and professional growth. Our unprecedented strategic insights and expertise place our Partners at the forefront of delivering optimal patient care.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
Who you are
You are a service-oriented individual who is excited to be a part of a fast-growing organization. As experienced counsel, you bring subject matter expertise related to privacy, risk management and regulatory compliance within the healthcare industry. You are looking for the opportunity to continue your learning and drive change within a healthcare company. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our dental professionals and their teams.
Located at Dentalcorp’s Toronto Support Centre, you will be responsible for conducting legal research, overseeing legal matters relating to privacy and health law. You will provide support across a broad range of issues required by our partners, dentists, dental office staff and cross-functional departments. As a proactive advisor to the business, you will ensure regulatory changes are anticipated and best practices implemented. Your dedication to our practices’ success will drive you to ensure they always receive high quality support and guidance.
In this role, you will be responsible for
- Supporting cross-functional departments as they turn regulatory challenges into opportunities.
- Providing support to help the company grow sustainably, and ethically.
- Reviewing provincial standards, bylaws, and legislation, from coast to coast, to advise a broad range of stakeholders on regulatory matters and pertinent legal issues.
- Helping dental professionals avoid and respond to informal and formal regulatory complaints, drafting releases and assisting with other correspondence.
- Identifying and actively managing claims to prevent lawsuits and minimize liability.
- Working closely with our Marketing department, to ensure compliance with all applicable advertising regulations.
- Liaising with external regulatory and governmental bodies to ensure ongoing compliance in a shifting regulatory landscape.
- Coordinating with our network of dental practices to ensure that day to day business activities adhere to Dentalcorp’s compliance program and local standards.
What we're looking for
- A member in good standing of the Law Society of Ontario, with a university degree in law (LLB or JD) and an L1 License to practice law in Ontario.
- 1+ years’ experience as a Lawyer in a regulatory body, multi-location corporation and the Healthcare industry.
- Excellent interpersonal, written/oral communication and time management skills.
- Early adopter of legal technology who is up to date with benefits of using AI.
- Enjoy working in a fast-paced environment, meet legally mandated timelines, and handle multiple demands simultaneously.
- Creative problem solver.
- Excellent analytical and research skills with strong attention to detail.
- Proven ability to work autonomously with excellent judgment.
- A team-player who is comfortable and effective in an environment where there are varied stakeholders asking for assistance.
- Bilingualism in French/English is considered a strong asset
About Dentalcorp
Dentalcorp is Canada's largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada's most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
Postuler
Who you are
Are you a curious and creative lifelong learner who has a passion for crafting exceptional learning experiences? Do you love the challenge of connecting organizational strategies to learning solutions that will further enable and elevate our people and talent strategies? Are you willing to lead enterprise-wide learning solutions to help people reach their full potential, at national scale? If yes, we’d love to hear from you!
As the Director of Learning and Development, you will be reporting to the VP of Talent, Leadership, and Organizational Development. You will be part of a talented team of professionals, in a Centre of Excellence (CoE), who partner across the business and within the People function to co- lead, develop, and deliver on strategic initiatives. You will be responsible for consulting with internal clients on their training needs, instructional design, eLearning, and curriculum development, developing high quality learning tools and practical resources, managing LCMS end-to-end, ensuring continuous updates and rollout of mandatory training requirements, and mapping appropriate learning paths and delivery channels for development at scale. You will be facilitating successful results outcomes through strong stakeholder management, prioritizing tasks, and swiftly adapting to shifting priorities, demands, and deadlines to meet our organization’s hypergrowth and development needs.
You consistently adopt a client and business-oriented mindset by considering the quality and return on investment of learning solutions, programs and training results for clients. You lead and exemplify organizational and leadership values, with a deep commitment to cocreating an incredible Learner Experience (LX) and fostering a learning culture for the organization.
Your responsibilities include:
Learning Strategy
Balancing interim learning solutions that are immediate with longer-term optimization efforts in building aspirational states that meet organizational strategy and business plans.
Ensuring seamless alignment between the development of enterprise-wide learning solutions and our long-term people strategy, integrating these efforts consistently across the talent and employee lifecycle.
Providing recommendations based on dashboards/feedback from LCMS, for continuous improvement to enhance employee experience and optimize efficiency of our platform and effectiveness of our assets.
Envisioning and codeveloping learning journeys-paths for all major job family categories in the organization, in strong partnership with our corporate and field people partners/HR.
Supporting and leading in change management strategies to ensure successful adoption of learning, training, and development efforts across our talent lifecycle and programs.
Addressing the diverse learning needs of various audience groups, demographics, and channels to ensure accessibility, equity, sustainability, and effective utilization of solutions within the Canadian dental healthcare landscape.
Learning Solutions: Design and Delivery with Key Stakeholders
Consult and conduct thorough opportunity-gap or needs assessments on all L&D training requests, by applying organizational and learning design thinking to ensure successful outcomes, impacts, and results for clients.
Design and develop interactive and dynamic eLearning solutions, training tools and resources with client groups.
Lead and support the development of learning paths, integration and process improvements, via LCMS and HRIS platforms, for enterprise-wide Onboarding Programs and experiences across the employee lifecycle for Support Centre/Practice roles (including, PMs, New Managers, Associates, New Hires, etc).
Work with SMEs and focus groups to define storyboard content and scripting to create meaningful content easily understood by the target audience.
Partner with the clinical continuing education programs’ leaders to ensure end-to-end successful registrations, programmatic design, and experience for our dentists and hygienists on continuing education (CE) on LCMS.
Partner with leadership and organizational development and HR leaders to amalgamate current learning assets and skills training into organizational capabilities for development pathways.
Partner with key stakeholders (ie compliance, HR, IT) to ensure mandatory training content will meet audit requirements.
Work with our corporate communications team to ensure translations and access to training materials in both official languages (English and French) for our Quebec legislative requirements and stakeholders.
Build and maintain trusting relationships across a matrix business model by continuously adding value in learning solutions to our key stakeholders.
Manage and oversee learning solutions, curriculum, updates or revisions, and programs on the learning/content management system (LCMS) for key stakeholders.
Oversee and project manage third party supplier course builds as necessary
Learning Systems Management and Reporting
Oversee learning content management system (LCMS), including mandatory online compliance trainings for managers and employees; acts as a lead point of contact for all inquiries and feedback related to the current platform and trainings.
Ensures the accuracy, effectiveness, reporting, system configurations and integrations of the LCMS with other systems (HRIS).
Partner with relevant departments to implement and integrate LCMS upgrades and enhancements, whilst considering the configuration, workflows and integration across other systems (HRIS, IT).
Drive the development and utilization of Learning Insights via LCMS, leveraging data analytics to inform strategic organizational learning and people strategy decisions.
Implement and monitor data security measures to protect the integrity of personnel data.
Report on learning data, engagement, and usage for senior leaders to monitor their respective areas and teams, upon the delivery of learning assets.
What we're looking for
Minimum of 6 years' experience in a lead role for enterprise-wide learning and development solutions.
Minimum of 10 years combined experience in instructional design for eLearning, managing learning systems, leading training and development program management, human capital consulting, design thinking, user/learner experience, organizational learning strategy, human resources, talent management, business partner, and/or organizational development.
Relevant university degree or college diploma.
Advanced level application of Articulate (or other eLearning software).
Advanced level application and management of LCMS platforms (learning systems’ catalogues, course design, pathways, reporting, configurations, integrations).
Exceptional verbal and written communication skills.
Exceptional project management skills.
Exceptional stakeholder management skills.
Passion for client service and learner experience impact.
Ability to collaborate and work across diverse range of teams, stakeholders, and clients.
Ability to problem solve, generate new ideas, create insights, and think creatively.
Ability to work in a fast-paced and results-driven environment whilst navigating and managing through ambiguity in the development of solutions and strategies.
Outstanding professional, personable, and diplomatic service delivery and facilitation skills with an enthusiasm to inspire learning solutions and applications for the workforce.
Detail-oriented, highly organized, reliable, self-motivated, and balanced values on being results and relationship oriented.
Bilingualism in French and English is a strong asset.
Travel may be required up to 10%.
About Dentalcorp
Dentalcorp is Canada's largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada's most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
Who you are
You are a service-oriented individual who is excited to be a part of a fast-growing organization. As experienced bilingual counsel, you bring subject matter expertise related to privacy, risk management and regulatory compliance within the healthcare industry. You are looking for the opportunity to continue your learning and drive change within a healthcare company. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our dental professionals and their teams.
This opportunity is remote for those candidates based out of the Province of Québec and 4 days in office Monday to thursdays and Fridays work of home for those candidates within the GTA. You will be responsible for conducting legal research, overseeing legal matters relating to privacy and health law. You will provide support across a broad range of issues required by our partners, dentists, dental office staff and cross-functional departments. As a proactive advisor to the business, you will ensure regulatory changes are anticipated and best practices implemented. Your dedication to our practices’ success will drive you to ensure they always receive high quality support and guidance.
In this role, you will be responsible for
- Supporting cross-functional departments as they turn regulatory challenges into opportunities.
- Providing support to help the company grow sustainably, and ethically.
- Reviewing provincial standards, bylaws, and legislation, from coast to coast, to advise a broad range of stakeholders on regulatory matters and pertinent legal issues.
- Helping dental professionals avoid and respond to informal and formal regulatory complaints, drafting releases and assisting with other correspondence.
- Identifying and actively managing claims to prevent lawsuits and minimize liability.
- Working closely with our Marketing department, to ensure compliance with all applicable advertising regulations.
- Liaising with external regulatory and governmental bodies to ensure ongoing compliance in a shifting regulatory landscape.
- Coordinating with our network of dental practices to ensure that day to day business activities adhere to Dentalcorp’s compliance program and local standards.
What We're Looking For
- A member in good standing of the Law Society of Ontario or Québec, with a university degree in law (LLB or JD) and a License to practice law in Ontario or Québec.
- Must be fluently bilingual in French and English
- 1+ years’ experience as a Lawyer in a regulatory body, multi-location corporation and the Healthcare industry.
- Excellent interpersonal, written/oral communication and time management skills.
- Early adopter of legal technology who is up to date with benefits of using AI.
- Enjoy working in a fast-paced environment, meet legally mandated timelines, and handle multiple demands simultaneously.
- Creative problem solver.
- Excellent analytical and research skills with strong attention to detail.
- Proven ability to work autonomously with excellent judgment.
- A team-player who is comfortable and effective in an environment where there are varied stakeholders asking for assistance.
About Dentalcorp
Dentalcorp is Canada's largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada's most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
Vous êtes
Vous êtes une personne orientée vers le service et enthousiaste à l'idée de faire partie d'une organisation en croissance rapide qui permet aux meilleurs d'être encore meilleurs. En tant qu'avocate bilingue expérimenté, vous apportez une expertise en matière de confidentialité, de gestion des risques et de conformité réglementaire au sein du secteur des soins de santé. Vous recherchez l'opportunité de poursuivre votre apprentissage et de conduire le changement au sein d'une entreprise de santé. Vous aimez travailler dans un environnement d'équipe collaboratif, mais appréciez également votre autonomie pour accomplir des tâches et fournir un excellent service à nos partenaires et à leurs équipes.
Cette opportunité est à distance pour les candidat(e)s dans la province de Québec et 4 jours en bureau du lundi au jeudi et le vendredi en travail à domicile pour les candidat(e)s de la région du Grand Toronto. Vous serez chargé de mener des recherches juridiques et de superviser les questions juridiques liées à la vie privée et au droit de la santé. Vous fournirez un soutien sur un large éventail de problèmes requis par nos partenaires, les dentistes, le personnel des cabinets dentaires et les services interfonctionnels. En tant que conseiller proactif auprès de l'entreprise, vous vous assurerez que les changements réglementaires sont anticipés et que les meilleures pratiques sont mises en œuvre. Votre dévouement au succès de nos cliniques dentaires vous poussera à veiller à ce qu’ils reçoivent toujours un soutien et des conseils de haute qualité.
Dans ce rôle, vous allez
- Soutenir les départements interfonctionnels alors qu’ils transforment les défis réglementaires en opportunités.
- Fournir un soutien pour aider l’entreprise à se développer de manière durable et éthique.
- Examiner les normes, règlements et lois provinciaux, d'un océan à l'autre, pour conseiller un large éventail d'intervenants sur les questions réglementaires et les questions juridiques pertinentes.
- Aider les professionnels dentaires à éviter et à répondre aux plaintes réglementaires informelles et formelles, à rédiger des décharges et à répondre à d'autres correspondances.
- Identifier et gérer activement les réclamations pour prévenir les poursuites et minimiser la responsabilité.
- Travailler en étroite collaboration avec notre service marketing, pour assurer le respect de toutes les réglementations applicables en matière de publicité.
- Assurer la liaison avec les organismes de réglementation et gouvernementaux externes pour assurer une conformité continue dans un paysage réglementaire en évolution.
- Coordonner avec notre réseau de cabinets dentaires pour garantir que les activités commerciales quotidiennes respectent le programme de conformité de Dentalcorp et les normes locales.
Ce que nous recherchons
- Membre en règle du Barreau de l'Ontario ou Québec, titulaire d'un diplôme universitaire en droit (LLB ou JD) et d'un permis pour exercer le droit en Ontario ou Québec.
- Doit être parfaitement bilingue en français et en anglais
- Au moins un an d'expérience en tant qu'avocat au sein d'un organisme de réglementation, d'une entreprise multisite et du secteur de la santé.
- Excellentes compétences interpersonnelles, en communication écrite/orale et en gestion du temps.
- Adopteur précoce de la technologie juridique et à jour avec les avantages de l’utilisation de l’IA.
- Aimez travailler dans un environnement en évolution rapide, respectez les délais légaux et gérez plusieurs demandes simultanément.
- Solutionneur de problèmes créatif.
- Excellentes compétences analytiques et de recherche avec une grande attention aux détails.
- Capacité avérée à travailler de manière autonome avec un excellent jugement.
- Un joueur d'équipe, à l'aise et efficace dans un environnement où des intervenants variés demandent de l'aide.
À propos de Dentalcorp
Dentalcorp est le réseau dentaire le plus grand et en plus forte croissance au Canada, engagé à faire progresser le bien-être général des Canadiens en offrant les meilleurs résultats cliniques et des expériences inoubliables. Dentalcorp acquiert des cliniques dentaires de premier plan, unissant son réseau dans un objectif commun : être le réseau de soins de santé le plus fiable au Canada. Tirant parti de sa technologie, de son savoir-faire et de son envergure à la pointe de l'industrie, Dentalcorp offre aux professionnels l'opportunité unique de conserver leur autonomie clinique tout en libérant leur potentiel de croissance future.
Les candidats doivent être légalement autorisés à travailler au Canada. Chez Dentalcorp, nous reconnaissons que l'inclusivité et la diversité renforcent notre culture et nous rendent meilleurs. Nous nous engageons à faire en sorte que les talents que nous embauchons reflètent la diversité des communautés et des patients que nous servons. Afin d'assurer l'égalité des chances pour tous les candidats, nous encourageons fortement les candidats nécessitant un accommodement à en informer leur recruteur lors du processus de recrutement/sélection. Nous remercions tous les candidats d'avoir pris le temps de postuler, cependant, seules les personnes sélectionnées pour une entrevue seront contactées.
Postuler
You are a service oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have a passion for exceeding employee expectations when it comes to answering employee questions or resolving issues. You love to improve processes to make the customer or end user experience even better. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Dental Practices. As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed companies.
This position is based out of Dentalcorp's Toronto Support Centre from Monday to Thursday and Fridays are work from home. Reporting to the Manager, People Services, you will be providing operational support for the newly created HR Shared Services Team (DC Connect).
Purpose of the position
- The People Services Coordinator acts as the front-line to HR Services and uses knowledge management/case management tools and experience to provide first level inquiry management and resolution.
- The People Services Coordinator completes data and transaction processing and management for core processes where self-service is not available (e.g., new hire onboarding, separations, employee data administration, etc.)
- This role focuses on documenting, handling, and resolving HR customer inquiries, while focusing on service delivery, coordination with other HR team members, and continuous improvement
In this role, you will
- Overall be responsible for inquiry resolution in an efficient and courteous manner, as well as day-to- day transaction processing in case management system and HRIS system
- Escalate / redirect contacts where guidance or clarification of policies and procedures as required
- Document inquiries with accurate classification and resolution action
- Provide support and guidance on workflow of direct access transactions based on policies and guidelines in cases where assistance is required
- Flag where Knowledge Management systems need to be updated with content to help with future inquiry resolution and / or employee and manager direct access
- Promote the customer experience and increase satisfaction through efficient and courteous service
- Enter data and complete transactions as it relates to employee or master data, onboarding, compensation, employee separations, time entry, performance, compensation, and contingent worker support in appropriate systems
- Collect completed and legislatively required documentation (electronic and/or paper) and ensure HR system data is complete and accurate
- Implement process and content changes as directed by the Centres of Expertise
- Audit completed transactions and data to ensure accuracy and follow up where required
- Distribute reports as required to HR customers; share frequent custom reports as suggestions for standardized reports to HR systems team
- Resolve data entry issues and employee data corrections as required
- Consult programs, policies, and key documentation to resolve employee inquiries
What we’re looking for
- Undergraduate degree with a focus in Human Resources Management or a related field, or a combination of education, training and experience deemed equivalent
- Minimum of 2 to 3 years' human resources experience
- Analytical abilities to monitor service levels, performance, and metrics to inform course of action
- Detail-oriented to ensure completeness and quality of information entered into HR systems
- Ability to adapt communication style to suit stakeholder and situation; ability to be patient, empathic, and persuasive
- Action-orientation, to take initiative and execute tasks efficiently and effectively within service framework
- Knowledge and experience across multiple HR domains to support inquiry resolution, and redirecting escalated and/or complex cases to the appropriate stakeholder group
- Exposure to digital HR solutions to coach others in their use (i.e., self-service and HRIS data entry)
- Collaboration and teamwork across HR and other departments to enable operation of the service delivery model
- Strong relationship management and interpersonal skills to a wide variety of stakeholders interacting with the People Services team
- Knowledge of applicable laws and legislations
- Strong written communication skills to answer employee inquiries, write FAQs, or build project documentation to support continuous improvement
About Dentalcorp
Dentalcorp is focused on acquiring and partnering with leading, growth-oriented general and specialist dental clinics across Canada. Our unique value proposition allows our dentist Partners to retain their clinical and operating autonomy while we inspire them to achieve ambitious personal and professional growth. Our unprecedented strategic insights and expertise place our Partners at the forefront of delivering optimal patient care.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
Votre profil
Vous êtes une personne innovatrice, axée sur le service et ravie de faire partie d'une organisation en croissance rapide qui permet aux meilleurs d'être encore meilleurs. Vous êtes responsable pour la province de Québec et avez une vaste expérience de travail dans un cadre supérieur en haut gestion. Vous aimez travailler dans un environnement d'équipe collaboratif, mais appréciez également votre autonomie pour accomplir des tâches et fournir un excellent service à nos partenaires et à leurs équipes. En tant qu'individu motivé par l'excellence, vous êtes impatient de contribuer au succès de l'une des sociétés les mieux gérées au Canada.
Relevant du President de Dentalcorp, le poste s'agit d'un rôle nouvellement créé qui supervisera les opérations au Québec de nos plus de 90 cliniques dentaires et assumera la responsabilité opérationnelle et P&L de plus de 130 millions de dollars de revenus, avec pour mandat d'améliorer la performance du Québec. Le ou la Directeur(trice) Exécutif sera responsable d'une équipe de plus de 1 500 équipiers au Québec. Ce rôle pourrait également avoir des fonctions de soutien supplémentaires qui lui seront rattachées à l'avenir. L'équipe des opérations sur le terrain comprend une équipe de gestionnaires régionaux, qui ont la responsabilité d'environ 20 cliniques dentaires chacun, une directrice des opérations et une VP des opérations.
Ce rôle sera responsable de superviser les opérations quotidiennes, la performance et la croissance de toutes les cliniques dentaires dans la province de Québec. En partenariat avec les fonctions du centre de soutien, notamment le marketing, l'informatique, les finances et les ressources humaines, vous piloterez une prestation de services qui prend en charge nos pratiques. Le rôle dirigera l'évolution de la fonction Opérations vers une fonction proactive et stratégique capable de développer les cliniques dentaires en utilisant des informations et des meilleures pratiques pour créer de plus grands effets de réseau. Vous aurez la responsabilité de diriger une équipe basée sur l'excellence opérationnelle dans l'exécution, y compris une capacité à diriger le changement, à communiquer et à déployer des plans pour garantir que les programmes et les processus sont mis en œuvre de manière efficace et engageante et à renforcer la marque et la réputation de Dentalcorp par le biais de relations et en créant un partenaire engagé réseau.
Principales Responsabilités:
Stratégie et croissance : élaborer et mettre en œuvre un plan stratégique complet pour une croissance organique dynamique des revenus et de la rentabilité. Développer et exécuter des secteurs de croissance, y compris des programmes pour les implants, l'ortho, l'excellence en hygiène, l'optimisation de la pratique et d'autres opportunités identifiées. Collaborer activement avec le président et l'équipe de haute direction pour établir des objectifs de croissance à court et à long terme et des mesures de responsabilité claires.
Direction générale/direction commerciale : atteindre tous les objectifs financiers, opérationnels et clients de l'entreprise, conformément à la stratégie de l'entreprise. Assurer la gestion opérationnel quotidien et la gestion des P&L de l'entreprise dans toutes les fonctions, ainsi qu'une vision de la création de valeur à court et à long terme. Activez l’équipe et les capacités ainsi que celles des fournisseurs en première ligne de l’entreprise pour réussir.
Opérations : diriger des opérations hautement performantes, soutenues par le développement continu d'une infrastructure, de processus et d'efficacité opérationnelle appropriés pour maximiser la productivité et la performance financière emplacement par emplacement et globalement à travers le réseau. Maintenir les normes de qualité les plus élevées et les meilleures pratiques et soutenir la stratégie de croissance globale. Collaborez avec le marketing pour définir la stratégie de mise sur le marché et envisager toutes les alternatives stratégiques pour créer de la valeur et capturer des opportunités commerciales.
Commercial : Maintenir une « vue à 360 degrés » de l'entreprise et des besoins des patients afin de développer une vision et des stratégies commerciales dans le contexte de l'écosystème de la santé plus large et de la chaîne de valeur dans son ensemble. Fournir les disciplines commerciales, l'infrastructure, les processus et les systèmes nécessaires pour aider l'équipe à se connecter avec les clients sur toutes les plateformes pertinentes. Élargir la gamme de services et l'ensemble de solutions pour maximiser les retours sur les sites situés dans la zone de couverture de l'entreprise
Intégration : intégrer avec succès les acquisitions et générer une expérience d'intégration engageante qui soutient l'engagement des membres de l'équipe et de solides performances de la pratique dès le premier jour.
Talent et culture : adoptez une approche active de gestion des talents pour intégrer, encadrer et inspirer les leaders les plus performants du secteur. Améliorer continuellement les talents grâce à une approche rigoureuse du développement des talents, de la planification de la relève et du recrutement. Favoriser une culture d'entreprise forte qui valorise l'action, le travail acharné, la responsabilité personnelle et le travail d'équipe en assurant un leadership visible grâce à la communication à tous les niveaux.
Ce que nous recherchons
- Baccalauréat en administration des affaires, commerce, Baccalauréat en administration, programme de formation professionnelle CPA, diplôme d'etudes supérieure de préférence.
- Le bilinguisme (français et anglais) sera essentiel.
- Minimum de 10 ans d'expérience dans des rôles de haute direction en tant que PDG, COO ou autre rôle de haute direction au sein d'une entreprise située en contact avec des patients ou des consommateurs, avec les soins de santé comme préférence.
- Expérience avérée dans la gestion d'une entreprise de taille et de complexité similaires, y compris la gestion de P&L de plus de 100 millions de dollars.
- Sens aigu des affaires et des finances et capacité démontrée à gérer habilement le personnel, la capacité, le retour sur investissement, le budget, les marges, les offres de services et de produits afin de mettre en œuvre et de générer des résultats opérationnels stratégiques et pertinents.
- Capacité avérée à promouvoir une culture et un engagement forts dans un environnement multi-sites à grande échelle et une culture d'équipe basée sur des valeurs.
- Compréhension détaillée de l'économie d'entreprise et de la dynamique organisationnelle de la prestation de services dans les petites cliniques.
- Capacité démontrée à élaborer des analyses de rentabilisation solides et à présenter des idées et des recommandations au niveau de la direction et du conseil d'administration.
- Collaborateur relationnel qui forme un partenariat approfondi avec ses pairs des domaines des finances, des ressources humaines, du marketing et de la technologie.
- Capacité avérée à définir la stratégie des programmes et des produits de croissance et à diriger une équipe de spécialistes produits/verticaux.
- Compréhension détaillée de l'économie d'entreprise et de la dynamique organisationnelle de la prestation de services dans les petites cliniques.
- Capacité démontrée à établir des relations pour améliorer la qualité et l’efficacité du service.
- Compétences avancées en organisation, en gestion de projet et en communication écrite et orale
À propos de Dentalcorp
Dentalcorp est le réseau dentaire le plus grand et en plus forte croissance au Canada, engagé à faire progresser le bien-être général des Canadiens en offrant les meilleurs résultats cliniques et des expériences inoubliables. Dentalcorp acquiert des cliniques dentaires de premier plan, unissant son réseau dans un objectif commun : être le réseau de soins de santé le plus fiable au Canada. Tirant parti de sa technologie, de son savoir-faire et de son envergure à la pointe de l'industrie, Dentalcorp offre aux professionnels l'opportunité unique de conserver leur autonomie clinique tout en libérant leur potentiel de croissance future.
Les candidats doivent être légalement autorisés à travailler au Canada. Chez Dentalcorp, nous reconnaissons que l'inclusivité et la diversité renforcent notre culture et nous rendent meilleurs. Nous nous engageons à faire en sorte que les talents que nous embauchons reflètent la diversité des communautés et des patients que nous servons. Afin d'assurer l'égalité des chances pour tous les candidats, nous encourageons fortement les candidats nécessitant un accommodement à en informer leur recruteur lors du processus de recrutement/sélection. Nous remercions tous les candidats d'avoir pris le temps de postuler, cependant, seules les personnes sélectionnées pour une entrevue seront contactées.
Postuler
Who you are
You are an innovative, service-oriented individual who is excited to be a part of a fast-growing company that enables the best to be even better. You are a highly experienced multi-unit leader looking for the opportunity to provide your expertise to drive change within a healthcare company. As a Director of Operations, you enjoy leading teams within a collaborative environment and your goal is to ensure excellent service to our Patients, Partners and their clinic teams. You enjoy being hands-on in your role and thrive off identifying innovative solutions for your team and the company.
This is a remote position however you will be responsible for extensive travel with frequent practice visits within Northern British Columbia area approximately 3 to 4 days a week. Reporting into the Vice President, Operations, the Director of Operations will be responsible for supporting the ambitions of our valued Partners throughout the province by delivering our expertise in key business areas resulting in optimal patient care and creation of value for our stakeholders. You are a leader who has proven experience effectively managing a team, supporting our Partners in delivering best in class patient care and are driven by excellence.
- You thrive in a high-growth environment
- You adapt quickly to change
- You’re a subject matter expert in your field and can influence others
- You’re customer service oriented
In this role, you will
- You will be the primary relationship manager and support contact to an assigned practice network and will oversee up to 15 practice locations and lead a team of Regional Managers
- Identify opportunities to optimize practices driving service excellence and growth, accountable for annual targets
- Develop and implement action plans for each dental practice
- Identify and implement operating efficiencies and opportunities that optimize patient care & experience, grow revenues and profitability, drive engagement for practice level staff and ensure practices are physically maintained to set standards
- Identify opportunities to foster relationships and synergies across assigned practice network
- Identify opportunities and step in as necessary to improve the partnership between Practice Community and Support Centre to ensure service excellence
- Facilitate and support opportunities to assist practices and drive goals through Support Centre SMEs (e.g. central operations team) through the execution and/or implementation of new programs
- Mentor, develop, and lead a team of Regional and Practice Managers
What we're looking for
- University or College Diploma in retail, business or office administration or related experience
- Growth-inspired, attention to detail focused leader with three to five years experience in multi-unit Dental Practice Management or Healthcare related Industry experience
- Strong business insight and extensive experience in managing P&L, forecasting and budgeting
- Proven ability to drive sustainable, measurable, and profitable growth through rigour around financial and operating KPIs and metrics
- Excellent leadership and collaboration skills; proven ability to establish and maintain effective and cooperative working relationships across diverse groups and levels
- Proven ability to execute large-scale projects involving numerous stakeholders
- Strong organizational and time management skills and ability to manage numerous projects simultaneously
- Must have drivers license and a vehicle with strong willingness to travel ( overnight stays will be required)
Salary Range: The base annual salary range is $140,000 to 150,000 (plus a bonus of up to 25% and competitive total rewards and benefits package). Salary is determined based on the candidate’s work experience and will be discussed during the interview process.
About Dentalcorp
Dentalcorp is Canada’s largest and fastest growing network of dental Practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental Practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and Patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
Postuler
Who you are
You are a service-oriented, innovative professional who is excited to work for a fast-growing company that enables the best to be even better. You will play a key role on the Procurement team and help drive an even better support experience for our rapidly growing network of practices across the country. You are comfortable with all ways of communication to ensure you deliver the highest level of service to our dental practices. You are creative, love working in a collaborative team environment, but also enjoy autonomy to build tools, provide top notch service and add significant value to our growing network of practices and patients. You thrive in fast-paced work environments where everyone is looking for smarter ways to work together, constantly streamlining processes, and get excited to leverage technology to enhance our value proposition.
The successful candidate will work out of our Toronto Support Centre four days a week Mondays to Thursdays and Fridays are work from home. Reporting into the Senior Director, Strategic Sourcing, you will work collaboratively with the Procurement team and our network of practices in supporting our procurement activities and overseeing the service delivery of our preferred suppliers’ programs. You will be accountable for managing our programs, ensuring the delivery of quality by our suppliers and negotiating other location-specific operational contracts for our practices.
In this role, you will
- Provide first-level support to our dental practices for preferred supplier programs. Consult with dental practices to determine operational requirements and communicate those requirements to cross-functional departments (including Finance, Legal, and Operations) and our suppliers to ensure the speedy resolution of any service-related issues. Facilitate issue escalation, as required.
- Track and monitor supplier performance against Service Level Agreements and identify trends and opportunities to improve service delivery.
- Participate in regular business review meetings with key suppliers and Category Managers to help drive continuous improvement.
- Provide administrative support for Dentalcorp’s corporate travel program.
- Review, revise, negotiate and support the execution of contracts for our dental practices (e.g. services, purchase agreements, NDAs, etc.).
- Upload agreements into a contract management system.
- Keep abreast of current and evolving business requirements and market capabilities to provide customized procurement support.
- Manage the Procurement team’s knowledge base assets (including Excel reporting and SharePoint sites).
- Develop, update, analyze, and deliver regular and ad-hoc reports to management.
- Support Accounts Payable to resolve supplier billing issues.
- Support practices to transition to preferred suppliers’ programs.
- Expand and promote the role of Procurement throughout Dentalcorp.
What we're looking for
- Post-secondary degree in a related field or equivalent experience
- Minimum 1 to 2 years’ experience in program administration, management, and/or contract administration
- Excellent organizational skills
- A relationship builder with a natural ability to develop and maintain strong relationships with internal and external stakeholders
- Exceptional verbal and written communication. Understands how to communicate difficult/sensitive information tactfully
- Strong problem-solving and analytical skills, with an ability to prioritize and react with a sense of urgency
- A love of learning of learning new technology (any experience with MS Office, SharePoint, PowerApps, and robust CLMs would be an asset)
- Ability to work under minimal supervision
- Self-motivated, takes initiative, and can effectively organize, multi-task, and prioritize a wide array of initiatives
- Bilingualism in French and English is considered an asset
About Dentalcorp
Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada.
At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
Postuler
Who you are
You are an innovative, service-oriented individual who is excited to be a part of a fast-growing company that enables the best to be even better. You are a highly experienced Workday HCM Configuration Specialist and are looking for the opportunity to provide your expertise to drive change within a healthcare company. You love working in a collaborative-matrix team and organizational environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our network of practices. You have strong ethical values and ensure that our organizational, industry, and continuing education principles and guidelines are upheld with professionalism and integrity. As an individual who is driven by excellence, iterative, and innovative thinking, you are eager to contribute the success of one of Canada’s Best Managed companies.
Reporting to the Workday System Manager, the Workday HCM Configuration Specialist will work out of our Toronto Support Centre 4 days a week Mondays through Thursday and Fridays are work from home. The successful candidate will be responsible for bringing expertise in configuration, testing, documentation and auditing related to Workday HR modules, including Core HCM, Recruitment and Payroll. They will be exposed to all other modules that Dentalcorp leverages in the Workday environment.
In this role, you will
- Assist the exploration, evaluation, recommendation, design, and support of new features, functionalities, and minor enhancements within Workday
- Assist in performing fit and gap analysis on Workday processes and upcoming new features / functionalities that impact current configuration, integrations or business processes
- Be a key Subject Matter Expert (SME) to determine the right Workday solution to meet business initiatives
- Define the technology and deliver the feature roadmap adoption to our Business Partners, Systems Manager & Workday Technical Analyst (Integrations) in testing during system upgrades and deployments
- Provide operational and project support to Workday Systems Manager
- Develop and enhance working knowledge through training, independent research, and experimentation.
- Proactively find inefficiencies in processes, suggest enhancements, and present proposals to functional owners
- Identify and address change management issues as they pertain to process improvement
- Provide support in leading projects as defined by leadership, which includes leading meetings, providing regular project updates, and adhering to project deadlines
- Develop, manage, and maintain positive relationships with internal and external stakeholders to address support and project activities
- Maintain strict confidentiality of employee information
What we're looking for
- 3+ years of configuration experience with Workday HCM, Payroll, Talent and/or Recruitment modules.
- Bachelor's degree in Business Information Systems or a related area preferred or a combination of work-related experience
- Experience in project management, project scheduling, quality assurance testing, preparing documentation and specifications, and technical writing a strong asset
- Experience with Workday report writing, calculated fields and dashboards is preferred
- Amazing communication skills and the ability to collaborate with teams
- Problem identification, analysis, and solving skills
- Proficiency in making decisions by consistently proposing quality solutions and answers to issues by gathering extensive data, conducting research, and presenting a recommended solution to all parties involved
- Ability to quickly react and adapt to changing priorities
- Ability to translate technical requirements to business needs, and vice versa
- Knowledge of Microsoft Excel, including how to use Pivot Tables, VLOOKUPs, and other functions necessary to conduct ad-hoc data audits
About Dentalcorp
Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
Who you are
You are an innovative, service-oriented individual who is excited to be a part of a fast-growing company that enables the best to be even better. You are a highly experienced multi-unit leader looking for the opportunity to provide your expertise to drive change within a healthcare company. As a Director of Operations, you enjoy leading teams within a collaborative environment and your goal is to ensure excellent service to our Patients, Partners and their clinic teams. You enjoy being hands-on in your role and thrive off identifying innovative solutions for your team and the company.
This is a remote position however you will be responsible for extensive travel with frequent practice visits within Northern British Columbia area approximately 3 to 4 days a week. Reporting into the Vice President, Operations, the Director of Operations will be responsible for supporting the ambitions of our valued Partners throughout the province by delivering our expertise in key business areas resulting in optimal patient care and creation of value for our stakeholders. You are a leader who has proven experience effectively managing a team, supporting our Partners in delivering best in class patient care and are driven by excellence.
- You thrive in a high-growth environment
- You adapt quickly to change
- You’re a subject matter expert in your field and can influence others
- You’re customer service oriented
In this role, you will
- You will be the primary relationship manager and support contact to an assigned practice network and will oversee up to 15 practice locations and lead a team of Regional Managers
- Identify opportunities to optimize practices driving service excellence and growth, accountable for annual targets
- Develop and implement action plans for each dental practice
- Identify and implement operating efficiencies and opportunities that optimize patient care & experience, grow revenues and profitability, drive engagement for practice level staff and ensure practices are physically maintained to set standards
- Identify opportunities to foster relationships and synergies across assigned practice network
- Identify opportunities and step in as necessary to improve the partnership between Practice Community and Support Centre to ensure service excellence
- Facilitate and support opportunities to assist practices and drive goals through Support Centre SMEs (e.g. central operations team) through the execution and/or implementation of new programs
- Mentor, develop, and lead a team of Regional and Practice Managers
What we're looking for
- University or College Diploma in retail, business or office administration or related experience
- Growth-inspired, attention to detail focused leader with three to five years experience in multi-unit Dental Practice Management or Healthcare related Industry experience
- Strong business insight and extensive experience in managing P&L, forecasting and budgeting
- Proven ability to drive sustainable, measurable, and profitable growth through rigour around financial and operating KPIs and metrics
- Excellent leadership and collaboration skills; proven ability to establish and maintain effective and cooperative working relationships across diverse groups and levels
- Proven ability to execute large-scale projects involving numerous stakeholders
- Strong organizational and time management skills and ability to manage numerous projects simultaneously
- Must have drivers license and a vehicle with strong willingness to travel ( overnight stays will be required)
Salary Range: The base annual salary range is $140,000 to 150,000 (plus a bonus of up to 25% and competitive total rewards and benefits package). Salary is determined based on the candidate’s work experience and will be discussed during the interview process.
About Dentalcorp
Dentalcorp is Canada’s largest and fastest growing network of dental Practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental Practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and Patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
Postuler-
Canada Atlantique
-
Québec
Votre profil
Vous êtes une personne innovatrice, axée sur le service et ravie de faire partie d'une organisation en croissance rapide qui permet aux meilleurs d'être encore meilleurs. Vous êtes responsable pour la province de Québec et avez une vaste expérience de travail dans un cadre supérieur en haut gestion. Vous aimez travailler dans un environnement d'équipe collaboratif, mais appréciez également votre autonomie pour accomplir des tâches et fournir un excellent service à nos partenaires et à leurs équipes. En tant qu'individu motivé par l'excellence, vous êtes impatient de contribuer au succès de l'une des sociétés les mieux gérées au Canada.
Relevant du President de Dentalcorp, le poste s'agit d'un rôle nouvellement créé qui supervisera les opérations au Québec de nos plus de 90 cliniques dentaires et assumera la responsabilité opérationnelle et P&L de plus de 130 millions de dollars de revenus, avec pour mandat d'améliorer la performance du Québec. Le ou la Directeur(trice) Exécutif sera responsable d'une équipe de plus de 1 500 équipiers au Québec. Ce rôle pourrait également avoir des fonctions de soutien supplémentaires qui lui seront rattachées à l'avenir. L'équipe des opérations sur le terrain comprend une équipe de gestionnaires régionaux, qui ont la responsabilité d'environ 20 cliniques dentaires chacun, une directrice des opérations et une VP des opérations.
Ce rôle sera responsable de superviser les opérations quotidiennes, la performance et la croissance de toutes les cliniques dentaires dans la province de Québec. En partenariat avec les fonctions du centre de soutien, notamment le marketing, l'informatique, les finances et les ressources humaines, vous piloterez une prestation de services qui prend en charge nos pratiques. Le rôle dirigera l'évolution de la fonction Opérations vers une fonction proactive et stratégique capable de développer les cliniques dentaires en utilisant des informations et des meilleures pratiques pour créer de plus grands effets de réseau. Vous aurez la responsabilité de diriger une équipe basée sur l'excellence opérationnelle dans l'exécution, y compris une capacité à diriger le changement, à communiquer et à déployer des plans pour garantir que les programmes et les processus sont mis en œuvre de manière efficace et engageante et à renforcer la marque et la réputation de Dentalcorp par le biais de relations et en créant un partenaire engagé réseau.
Principales Responsabilités:
Stratégie et croissance : élaborer et mettre en œuvre un plan stratégique complet pour une croissance organique dynamique des revenus et de la rentabilité. Développer et exécuter des secteurs de croissance, y compris des programmes pour les implants, l'ortho, l'excellence en hygiène, l'optimisation de la pratique et d'autres opportunités identifiées. Collaborer activement avec le président et l'équipe de haute direction pour établir des objectifs de croissance à court et à long terme et des mesures de responsabilité claires.
Direction générale/direction commerciale : atteindre tous les objectifs financiers, opérationnels et clients de l'entreprise, conformément à la stratégie de l'entreprise. Assurer la gestion opérationnel quotidien et la gestion des P&L de l'entreprise dans toutes les fonctions, ainsi qu'une vision de la création de valeur à court et à long terme. Activez l’équipe et les capacités ainsi que celles des fournisseurs en première ligne de l’entreprise pour réussir.
Opérations : diriger des opérations hautement performantes, soutenues par le développement continu d'une infrastructure, de processus et d'efficacité opérationnelle appropriés pour maximiser la productivité et la performance financière emplacement par emplacement et globalement à travers le réseau. Maintenir les normes de qualité les plus élevées et les meilleures pratiques et soutenir la stratégie de croissance globale. Collaborez avec le marketing pour définir la stratégie de mise sur le marché et envisager toutes les alternatives stratégiques pour créer de la valeur et capturer des opportunités commerciales.
Commercial : Maintenir une « vue à 360 degrés » de l'entreprise et des besoins des patients afin de développer une vision et des stratégies commerciales dans le contexte de l'écosystème de la santé plus large et de la chaîne de valeur dans son ensemble. Fournir les disciplines commerciales, l'infrastructure, les processus et les systèmes nécessaires pour aider l'équipe à se connecter avec les clients sur toutes les plateformes pertinentes. Élargir la gamme de services et l'ensemble de solutions pour maximiser les retours sur les sites situés dans la zone de couverture de l'entreprise
Intégration : intégrer avec succès les acquisitions et générer une expérience d'intégration engageante qui soutient l'engagement des membres de l'équipe et de solides performances de la pratique dès le premier jour.
Talent et culture : adoptez une approche active de gestion des talents pour intégrer, encadrer et inspirer les leaders les plus performants du secteur. Améliorer continuellement les talents grâce à une approche rigoureuse du développement des talents, de la planification de la relève et du recrutement. Favoriser une culture d'entreprise forte qui valorise l'action, le travail acharné, la responsabilité personnelle et le travail d'équipe en assurant un leadership visible grâce à la communication à tous les niveaux.
Ce que nous recherchons
- Baccalauréat en administration des affaires, commerce, Baccalauréat en administration, programme de formation professionnelle CPA, diplôme d'etudes supérieure de préférence.
- Le bilinguisme (français et anglais) sera essentiel.
- Minimum de 10 ans d'expérience dans des rôles de haute direction en tant que PDG, COO ou autre rôle de haute direction au sein d'une entreprise située en contact avec des patients ou des consommateurs, avec les soins de santé comme préférence.
- Expérience avérée dans la gestion d'une entreprise de taille et de complexité similaires, y compris la gestion de P&L de plus de 100 millions de dollars.
- Sens aigu des affaires et des finances et capacité démontrée à gérer habilement le personnel, la capacité, le retour sur investissement, le budget, les marges, les offres de services et de produits afin de mettre en œuvre et de générer des résultats opérationnels stratégiques et pertinents.
- Capacité avérée à promouvoir une culture et un engagement forts dans un environnement multi-sites à grande échelle et une culture d'équipe basée sur des valeurs.
- Compréhension détaillée de l'économie d'entreprise et de la dynamique organisationnelle de la prestation de services dans les petites cliniques.
- Capacité démontrée à élaborer des analyses de rentabilisation solides et à présenter des idées et des recommandations au niveau de la direction et du conseil d'administration.
- Collaborateur relationnel qui forme un partenariat approfondi avec ses pairs des domaines des finances, des ressources humaines, du marketing et de la technologie.
- Capacité avérée à définir la stratégie des programmes et des produits de croissance et à diriger une équipe de spécialistes produits/verticaux.
- Compréhension détaillée de l'économie d'entreprise et de la dynamique organisationnelle de la prestation de services dans les petites cliniques.
- Capacité démontrée à établir des relations pour améliorer la qualité et l’efficacité du service.
- Compétences avancées en organisation, en gestion de projet et en communication écrite et orale
À propos de Dentalcorp
Dentalcorp est le réseau dentaire le plus grand et en plus forte croissance au Canada, engagé à faire progresser le bien-être général des Canadiens en offrant les meilleurs résultats cliniques et des expériences inoubliables. Dentalcorp acquiert des cliniques dentaires de premier plan, unissant son réseau dans un objectif commun : être le réseau de soins de santé le plus fiable au Canada. Tirant parti de sa technologie, de son savoir-faire et de son envergure à la pointe de l'industrie, Dentalcorp offre aux professionnels l'opportunité unique de conserver leur autonomie clinique tout en libérant leur potentiel de croissance future.
Les candidats doivent être légalement autorisés à travailler au Canada. Chez Dentalcorp, nous reconnaissons que l'inclusivité et la diversité renforcent notre culture et nous rendent meilleurs. Nous nous engageons à faire en sorte que les talents que nous embauchons reflètent la diversité des communautés et des patients que nous servons. Afin d'assurer l'égalité des chances pour tous les candidats, nous encourageons fortement les candidats nécessitant un accommodement à en informer leur recruteur lors du processus de recrutement/sélection. Nous remercions tous les candidats d'avoir pris le temps de postuler, cependant, seules les personnes sélectionnées pour une entrevue seront contactées.
Postuler -
Ontario
Who you are
You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have experience in Accounting or Finance and are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams. As an individual who is driven by excellence, you are eager to contribute to the success of one of Canada’s Best Managed companies.
Reporting into the Finance Manager, this position is based out of our Toronto Support Centre Mondays to Thursdays and Fridays are work from home. As a Financial Analyst specializing in Doctor Draw Calculation and Accounts Receivable, you will play a vital role in our organization's financial management. This position involves analyzing financial data, evaluating doctor compensation, and managing accounts receivable processes. The Financial Analyst collaborates with various stakeholders, including doctors, finance teams, and practice managers, to ensure accurate compensation calculations and efficient revenue management.
In this role, you will
Oversee Doctor (Dentists and Specialists) Draw Calculation:
- Collaborate with HR, Legal and Talent to ensure correct rates are entered in the commission engine.
- Analyze financial and operational data to calculate doctor compensation accurately, considering productivity, revenue generation, and contractual agreements.
- Ensure the integrity and accuracy of data used in draw calculations and address any discrepancies.
- Conduct financial analysis to identify trends, opportunities, and challenges related to doctor compensation and draw calculations.
- Communicate draw calculations to doctors, addressing any questions or concerns.
Manage Accounts Receivable:
- Manage the accounts receivable function, including preparation of AR aging report in collaboration with the practices
- Monitor accounts receivable aging, identify and address payment issues, and optimize collection procedures.
- Analyze accounts receivable data and generate reports to assess cash flow, collection performance, and outstanding balances.
- Perform detailed accounts receivable analysis based on organizations policy.
Oversee Partner Variable Compensation:
- Ensure compliance with partnership agreements.
- Collaborate with legal and acquisition departments and regularly maintain compensation engine.
- Prepare monthly variable compensation entry based on partner agreement.
- Address partner inquiries, concerns, or disputes related to variable compensation calculations, providing explanations and resolutions as necessary.
Cross-functional Collaboration:
- Collaborate with cross-functional teams, including finance, legal, acquisition, HR, IT, and practices, to streamline processes, resolve issues, and improve overall financial performance.
- Work closely with partners, finance teams, and HR to ensure accurate and timely compensation calculations and resolve any compensation-related queries.
Perform Financial Analysis and Reporting:
- Analyze financial data, including revenue, expenses, and profitability, related to doctor compensation and accounts receivable.
- Prepare financial reports and presentations to communicate trends, variances, and performance indicators to executive leadership and stakeholders.
- Monitor and analyze key performance indicators (KPIs) related to draw calculations and accounts receivable.
- Identify areas for process improvement, cost optimization, and revenue enhancement based on financial analysis.
- Assist with both external and internal audits on a quarterly and annual basis.
- Process monthly and ad hoc journal entries.
What we’re looking for
- Bachelor's degree in Accounting, Finance, or a related field; CPA or equivalent certification preferred.
- Proven experience as a Financial Analyst (2+ years).
- Strong knowledge of accounting principles and regulations.
- Proficiency in financial systems and tools, including ERP systems and advanced MS Excel skills.
- Excellent analytical, problem-solving, and decision-making abilities.
- Exceptional attention to detail and accuracy.
- Ability to handle sensitive and confidential information in a professional manner
- Excellent communication and presentation skills, with the ability to convey complex financial information to non-financial stakeholders.
About Dentalcorp
Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
PostulerWho you are
You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. As a self-motivated and experienced IT Security Manager working in a busy IT department, you seek the opportunity to provide your expertise and drive change within an exciting industry. You take ownership of implementing and managing cutting-edge technologies, ensuring the highest standards of security. You love working in a collaborative team environment but also enjoy your autonomy to accomplish tasks and provide excellent service to our Support Centre team members. Driven by excellence and keeping abreast of industry security trends and developments, you are eager to contribute to the success of one of Canada’s Best Managed companies.
Located at dentalcorp’s Toronto Support Centre and reporting to the Director, IT Operations. The ideal candidate would possess a blend of technical expertise, leadership skills, and experience in cyber security.
Role Overview- Manage the security operations team, while fostering a culture of accountability, professional development, high performance, and ethical behaviours
- Align standards, frameworks and security with the overall business and technology strategy
- Identify and communicate current and emerging security threats to the business
- Identify security design gaps in Dentalcorp’s existing security posture and propose architectural enhancements or changes
- Work with members of the security team to investigate and bring to a close security breaches and cyber security incidents.
- Work closely with internal teams and third-party providers to ensure seamless integration and effectiveness of security technologies and processes
- Own and manage various security technologies to ensure the highest standard of security
- Own and manage vulnerability management, including performing monthly Microsoft patch scans and quarterly vulnerability assessments, reporting results to management, and championing the remediation process.
- Attend Change Advisory Board meetings to ensure that changes requested do not expose dentalcorp to undue risk
- Develop, improve and manage data-driven metrics reporting on key performance indicators including anti-virus statistics, management of cyber incidents and operational activities
- Facilitate financial and regulatory IT audits, drive PCI/PPI compliance, and achieve high service level availability through regular security monitoring, scanning, and audit coordination
What we’re looking for
- Minimum 3 – 5 years experience in security architecture, demonstrating solutions delivery, principles and emerging technologies, designing and implementing security solutions including continuous monitoring and making improvements to those solutions.
- A professional certification (or suitable compensating experience) in the audit (CISA, etc) or security field (CISSP or CISM for instance)
- Familiarity in any of the traditional audit frameworks (COBiT, SOC Type II)
- Strong experience in privacy regulations (PIPEDA, HIPAA, CASL or equivalent)
- Exposure to forensic toolkits with a particular emphasis on IT-related knowledge
- Proven success at traditional and Agile project management software development methodologies, strong time management skills, interpersonal and conflict resolution & management expertise
- Demonstrated leadership and decision-making skills
- A strong ability to influence and discuss complex technology problems in business language
- Must be an excellent and polished communicator who may be called upon to create and present materials to senior leadership
- The ideal candidate will be a fast-learning multi-tasker with the ability to adjust his/her outlook and leadership style to respond to quickly changing business priorities and the ability to seize opportunities to improve our technology processes and footprint while managing multiple demands concurrently
About Dentalcorp
Dentalcorp is Canada's largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada's most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
PostulerWho you are
You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You are a self-motivated and experienced in dental practices. You and are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Support Centre and network team members. As an individual who is driven by excellence you are eager to contribute the success of one of Canada’s Best Managed companies.
This role located at Dentalcorp’s Toronto Support Centre and would involve travel . Reporting to the Senior Director Compliance the successful candidate will play an important role as a dental practice auditor, you will be responsible for conducting thorough in person audits of dental practices across Canada to assess compliance with regulatory standards, operational efficiency, accuracy of the patient chart, adherence to billing and claims submission protocols, and overall quality of patient care. As a person who loves travelling and spending time building relationships in dental offices, your audits will provide valuable insights and recommendations to help practices maintain ambitious standards of care, improve operational processes, and ensure conformity with legal and ethical guidelines.
Role Overview
- Conduct Audits: Perform comprehensive audits of dental practices, including clinical notes and records, billing practices, compliance with healthcare regulations (e.g. sedation and radiation standards of practice, infection control protocols, and overall clinical operations).
- Evaluate Compliance with Regulatory Authorities’ Standards, Bylaws, and Guidelines: Assess the practice's adherence to regulatory requirements and industry standards to identify areas of non-compliance and recommend corrective actions.
- Review Documentation: Examine patient records, treatment plans, billing statements, and insurance claims to verify accuracy, completeness, and compliance with established guidelines. Prepare detailed audit reports outlining findings, recommendations for corrective actions, and suggestions for enhancing operational efficiency and quality of care.
- Assess Operational Efficiency: Analyze practice workflows, appointment scheduling systems, inventory management, and staff productivity to identify opportunities for improvement.
- Advise Clinicians, Practice Personnel and Cross-functional Departments: Respond to and Anticipate inquiries from practices regarding a broad array of regulations governing the practice of dentistry and dental hygiene across Canada.
- Educate and Train: Offer guidance and training to dental practice teams, regional managers and other support team groups on regulatory requirements, best practices in clinical care, documentation standards, and compliance protocols.
What we’re looking for
- Experience in a Healthcare setting as a Dental Assistant or in Public Health.
- Previous experience with dental/medical sedation.
- Strong knowledge of radiation standards such as Safety Codes 30.
- Proven experience in auditing, preferably within a healthcare or dental setting.
- Intimate knowledge of the healthcare regulatory framework across Canada.
- Analytical mindset with excellent attention to detail.
- Effective communication skills to articulate findings and recommendations.
- Ability to work independently and manage multiple projects simultaneously.
Work Environment:
- There will be frequent travel required to dental practices for on-site audits, with regular visits to the Support Centre in Toronto.
- May involve irregular hours during audit periods or deadlines.
About Dentalcorp
Dentalcorp is Canada's largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada's most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted
PostulerPostulerWho you are
You are a service-oriented, passionate, and high performing people manager who loves to improve processes, own projects from end to end and thinks about the employee and practice experience in everything you create. You are excited to work for a fast-growing company that enables the best to be even better. You love working in a collaborative, high-performing team environment to ensure changes land with impact, but also enjoy your autonomy to accomplish tasks and provide top notch service and strategy to stakeholders. You enjoy being hands-on in your role and thrive off identifying innovative and best practice solutions for your team and the company. As an individual who is driven by excellence, you are excited to contribute the success of one of Canada’s Best Managed companies.
This position is based out of Dentalcorp’s Toronto Support Centre Mondays to Thursdays and Fridays are work from home. Reporting directly to the Senior Director, Operations Excellence, you will be responsible overseeing the Field Operations Support Team, for developing and executing daily, weekly, and monthly tasks, carrying out support for the SVP and VP of Operations, and creating content for Senior Leadership Team presentations.
In this role, you will
Build effective partnerships within the Field Operations Team, and with cross-functional departments (as required) to implement and propel strategic initiatives
Provide leadership, guidance, and training to the Operations Support Team and Training and Onboarding Managers
Set protocols for communications from the Field Operations Team and develop systems using technology to reposit and retain information for the team in an organized fashion
Support the implementation of new technology within the operations team and to the Practice network
Work with the Operations Support Team and Corporate Communications to create communications for the Practice network as required
Create and track monthly and/or quarterly reviews on the Field Operations business (both support and field)
Facilitate the Collection and analysis of data for the Operations Team
Continuously identify and implement innovative solutions to deliver outstanding results
Assist in the development of new processes, systems and models to support the Field Operations Team
Manage department projects and collaborate with cross-functional teams to ensure that all projects are delivered on-time, within scope and within budget
Provide thought leadership by providing innovative ideas and insights that shape conversations and influence positive change in the organization
Deliver a superior level of service, support and insight
What we’re looking for
Five to seven years experience as a people manager
Dental sector managerial experience preferred (i.e. Practice Manager or other Leadership role in the Practice)
Experience leading and implementing Process Improvement initiatives
Experience implementing initiatives requiring a high degree of Change Management
Ability to communicate in French is an asset
Excellent verbal and written communication skills, ability to summarize and present on complex topics and data
Strong Microsoft Office experience, particularly Excel, PowerPoint, and Outlook
Previous experience working within a fast-paced, high-growth environment preferred
Knowledge of Smartsheets is preferred
Ability to live the dentalcorp values with every decision and interaction
Demonstrated ability to effectively manage multiple projects and priorities simultaneously
Competent collaborator and skilled cross-functional communicator
About Dentalcorp
Dentalcorp is focused on acquiring and partnering with leading, growth-oriented general and specialist dental clinics across Canada. Our unique value proposition allows our dentist Partners to retain their clinical and operating autonomy while we inspire them to achieve ambitious personal and professional growth. Our unprecedented strategic insights and expertise place our Partners at the forefront of delivering optimal patient care.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.Who you are
You are a service-oriented individual who is excited to be a part of a fast-growing organization. As experienced counsel, you bring subject matter expertise related to privacy, risk management and regulatory compliance within the healthcare industry. You are looking for the opportunity to continue your learning and drive change within a healthcare company. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our dental professionals and their teams.
Located at Dentalcorp’s Toronto Support Centre, you will be responsible for conducting legal research, overseeing legal matters relating to privacy and health law. You will provide support across a broad range of issues required by our partners, dentists, dental office staff and cross-functional departments. As a proactive advisor to the business, you will ensure regulatory changes are anticipated and best practices implemented. Your dedication to our practices’ success will drive you to ensure they always receive high quality support and guidance.In this role, you will be responsible for
- Supporting cross-functional departments as they turn regulatory challenges into opportunities.
- Providing support to help the company grow sustainably, and ethically.
- Reviewing provincial standards, bylaws, and legislation, from coast to coast, to advise a broad range of stakeholders on regulatory matters and pertinent legal issues.
- Helping dental professionals avoid and respond to informal and formal regulatory complaints, drafting releases and assisting with other correspondence.
- Identifying and actively managing claims to prevent lawsuits and minimize liability.
- Working closely with our Marketing department, to ensure compliance with all applicable advertising regulations.
- Liaising with external regulatory and governmental bodies to ensure ongoing compliance in a shifting regulatory landscape.
- Coordinating with our network of dental practices to ensure that day to day business activities adhere to Dentalcorp’s compliance program and local standards.
What we're looking for
- A member in good standing of the Law Society of Ontario, with a university degree in law (LLB or JD) and an L1 License to practice law in Ontario.
- 1+ years’ experience as a Lawyer in a regulatory body, multi-location corporation and the Healthcare industry.
- Excellent interpersonal, written/oral communication and time management skills.
- Early adopter of legal technology who is up to date with benefits of using AI.
- Enjoy working in a fast-paced environment, meet legally mandated timelines, and handle multiple demands simultaneously.
- Creative problem solver.
- Excellent analytical and research skills with strong attention to detail.
- Proven ability to work autonomously with excellent judgment.
- A team-player who is comfortable and effective in an environment where there are varied stakeholders asking for assistance.
- Bilingualism in French/English is considered a strong asset
About Dentalcorp
Dentalcorp is Canada's largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada's most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
PostulerPostulerWho you are
Are you a curious and creative lifelong learner who has a passion for crafting exceptional learning experiences? Do you love the challenge of connecting organizational strategies to learning solutions that will further enable and elevate our people and talent strategies? Are you willing to lead enterprise-wide learning solutions to help people reach their full potential, at national scale? If yes, we’d love to hear from you!
As the Director of Learning and Development, you will be reporting to the VP of Talent, Leadership, and Organizational Development. You will be part of a talented team of professionals, in a Centre of Excellence (CoE), who partner across the business and within the People function to co- lead, develop, and deliver on strategic initiatives. You will be responsible for consulting with internal clients on their training needs, instructional design, eLearning, and curriculum development, developing high quality learning tools and practical resources, managing LCMS end-to-end, ensuring continuous updates and rollout of mandatory training requirements, and mapping appropriate learning paths and delivery channels for development at scale. You will be facilitating successful results outcomes through strong stakeholder management, prioritizing tasks, and swiftly adapting to shifting priorities, demands, and deadlines to meet our organization’s hypergrowth and development needs.
You consistently adopt a client and business-oriented mindset by considering the quality and return on investment of learning solutions, programs and training results for clients. You lead and exemplify organizational and leadership values, with a deep commitment to cocreating an incredible Learner Experience (LX) and fostering a learning culture for the organization.
Your responsibilities include:
Learning Strategy
Balancing interim learning solutions that are immediate with longer-term optimization efforts in building aspirational states that meet organizational strategy and business plans.
Ensuring seamless alignment between the development of enterprise-wide learning solutions and our long-term people strategy, integrating these efforts consistently across the talent and employee lifecycle.
Providing recommendations based on dashboards/feedback from LCMS, for continuous improvement to enhance employee experience and optimize efficiency of our platform and effectiveness of our assets.
Envisioning and codeveloping learning journeys-paths for all major job family categories in the organization, in strong partnership with our corporate and field people partners/HR.
Supporting and leading in change management strategies to ensure successful adoption of learning, training, and development efforts across our talent lifecycle and programs.
Addressing the diverse learning needs of various audience groups, demographics, and channels to ensure accessibility, equity, sustainability, and effective utilization of solutions within the Canadian dental healthcare landscape.
Learning Solutions: Design and Delivery with Key Stakeholders
Consult and conduct thorough opportunity-gap or needs assessments on all L&D training requests, by applying organizational and learning design thinking to ensure successful outcomes, impacts, and results for clients.
Design and develop interactive and dynamic eLearning solutions, training tools and resources with client groups.
Lead and support the development of learning paths, integration and process improvements, via LCMS and HRIS platforms, for enterprise-wide Onboarding Programs and experiences across the employee lifecycle for Support Centre/Practice roles (including, PMs, New Managers, Associates, New Hires, etc).
Work with SMEs and focus groups to define storyboard content and scripting to create meaningful content easily understood by the target audience.
Partner with the clinical continuing education programs’ leaders to ensure end-to-end successful registrations, programmatic design, and experience for our dentists and hygienists on continuing education (CE) on LCMS.
Partner with leadership and organizational development and HR leaders to amalgamate current learning assets and skills training into organizational capabilities for development pathways.
Partner with key stakeholders (ie compliance, HR, IT) to ensure mandatory training content will meet audit requirements.
Work with our corporate communications team to ensure translations and access to training materials in both official languages (English and French) for our Quebec legislative requirements and stakeholders.
Build and maintain trusting relationships across a matrix business model by continuously adding value in learning solutions to our key stakeholders.
Manage and oversee learning solutions, curriculum, updates or revisions, and programs on the learning/content management system (LCMS) for key stakeholders.
Oversee and project manage third party supplier course builds as necessary
Learning Systems Management and Reporting
Oversee learning content management system (LCMS), including mandatory online compliance trainings for managers and employees; acts as a lead point of contact for all inquiries and feedback related to the current platform and trainings.
Ensures the accuracy, effectiveness, reporting, system configurations and integrations of the LCMS with other systems (HRIS).
Partner with relevant departments to implement and integrate LCMS upgrades and enhancements, whilst considering the configuration, workflows and integration across other systems (HRIS, IT).
Drive the development and utilization of Learning Insights via LCMS, leveraging data analytics to inform strategic organizational learning and people strategy decisions.
Implement and monitor data security measures to protect the integrity of personnel data.
Report on learning data, engagement, and usage for senior leaders to monitor their respective areas and teams, upon the delivery of learning assets.
What we're looking for
Minimum of 6 years' experience in a lead role for enterprise-wide learning and development solutions.
Minimum of 10 years combined experience in instructional design for eLearning, managing learning systems, leading training and development program management, human capital consulting, design thinking, user/learner experience, organizational learning strategy, human resources, talent management, business partner, and/or organizational development.
Relevant university degree or college diploma.
Advanced level application of Articulate (or other eLearning software).
Advanced level application and management of LCMS platforms (learning systems’ catalogues, course design, pathways, reporting, configurations, integrations).
Exceptional verbal and written communication skills.
Exceptional project management skills.
Exceptional stakeholder management skills.
Passion for client service and learner experience impact.
Ability to collaborate and work across diverse range of teams, stakeholders, and clients.
Ability to problem solve, generate new ideas, create insights, and think creatively.
Ability to work in a fast-paced and results-driven environment whilst navigating and managing through ambiguity in the development of solutions and strategies.
Outstanding professional, personable, and diplomatic service delivery and facilitation skills with an enthusiasm to inspire learning solutions and applications for the workforce.
Detail-oriented, highly organized, reliable, self-motivated, and balanced values on being results and relationship oriented.
Bilingualism in French and English is a strong asset.
Travel may be required up to 10%.
About Dentalcorp
Dentalcorp is Canada's largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada's most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.Who you are
You are a service-oriented individual who is excited to be a part of a fast-growing organization. As experienced bilingual counsel, you bring subject matter expertise related to privacy, risk management and regulatory compliance within the healthcare industry. You are looking for the opportunity to continue your learning and drive change within a healthcare company. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our dental professionals and their teams.
This opportunity is remote for those candidates based out of the Province of Québec and 4 days in office Monday to thursdays and Fridays work of home for those candidates within the GTA. You will be responsible for conducting legal research, overseeing legal matters relating to privacy and health law. You will provide support across a broad range of issues required by our partners, dentists, dental office staff and cross-functional departments. As a proactive advisor to the business, you will ensure regulatory changes are anticipated and best practices implemented. Your dedication to our practices’ success will drive you to ensure they always receive high quality support and guidance.
In this role, you will be responsible for
- Supporting cross-functional departments as they turn regulatory challenges into opportunities.
- Providing support to help the company grow sustainably, and ethically.
- Reviewing provincial standards, bylaws, and legislation, from coast to coast, to advise a broad range of stakeholders on regulatory matters and pertinent legal issues.
- Helping dental professionals avoid and respond to informal and formal regulatory complaints, drafting releases and assisting with other correspondence.
- Identifying and actively managing claims to prevent lawsuits and minimize liability.
- Working closely with our Marketing department, to ensure compliance with all applicable advertising regulations.
- Liaising with external regulatory and governmental bodies to ensure ongoing compliance in a shifting regulatory landscape.
- Coordinating with our network of dental practices to ensure that day to day business activities adhere to Dentalcorp’s compliance program and local standards.
What We're Looking For
- A member in good standing of the Law Society of Ontario or Québec, with a university degree in law (LLB or JD) and a License to practice law in Ontario or Québec.
- Must be fluently bilingual in French and English
- 1+ years’ experience as a Lawyer in a regulatory body, multi-location corporation and the Healthcare industry.
- Excellent interpersonal, written/oral communication and time management skills.
- Early adopter of legal technology who is up to date with benefits of using AI.
- Enjoy working in a fast-paced environment, meet legally mandated timelines, and handle multiple demands simultaneously.
- Creative problem solver.
- Excellent analytical and research skills with strong attention to detail.
- Proven ability to work autonomously with excellent judgment.
- A team-player who is comfortable and effective in an environment where there are varied stakeholders asking for assistance.
About Dentalcorp
Dentalcorp is Canada's largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada's most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
Vous êtes
Vous êtes une personne orientée vers le service et enthousiaste à l'idée de faire partie d'une organisation en croissance rapide qui permet aux meilleurs d'être encore meilleurs. En tant qu'avocate bilingue expérimenté, vous apportez une expertise en matière de confidentialité, de gestion des risques et de conformité réglementaire au sein du secteur des soins de santé. Vous recherchez l'opportunité de poursuivre votre apprentissage et de conduire le changement au sein d'une entreprise de santé. Vous aimez travailler dans un environnement d'équipe collaboratif, mais appréciez également votre autonomie pour accomplir des tâches et fournir un excellent service à nos partenaires et à leurs équipes.
Cette opportunité est à distance pour les candidat(e)s dans la province de Québec et 4 jours en bureau du lundi au jeudi et le vendredi en travail à domicile pour les candidat(e)s de la région du Grand Toronto. Vous serez chargé de mener des recherches juridiques et de superviser les questions juridiques liées à la vie privée et au droit de la santé. Vous fournirez un soutien sur un large éventail de problèmes requis par nos partenaires, les dentistes, le personnel des cabinets dentaires et les services interfonctionnels. En tant que conseiller proactif auprès de l'entreprise, vous vous assurerez que les changements réglementaires sont anticipés et que les meilleures pratiques sont mises en œuvre. Votre dévouement au succès de nos cliniques dentaires vous poussera à veiller à ce qu’ils reçoivent toujours un soutien et des conseils de haute qualité.
Dans ce rôle, vous allez
- Soutenir les départements interfonctionnels alors qu’ils transforment les défis réglementaires en opportunités.
- Fournir un soutien pour aider l’entreprise à se développer de manière durable et éthique.
- Examiner les normes, règlements et lois provinciaux, d'un océan à l'autre, pour conseiller un large éventail d'intervenants sur les questions réglementaires et les questions juridiques pertinentes.
- Aider les professionnels dentaires à éviter et à répondre aux plaintes réglementaires informelles et formelles, à rédiger des décharges et à répondre à d'autres correspondances.
- Identifier et gérer activement les réclamations pour prévenir les poursuites et minimiser la responsabilité.
- Travailler en étroite collaboration avec notre service marketing, pour assurer le respect de toutes les réglementations applicables en matière de publicité.
- Assurer la liaison avec les organismes de réglementation et gouvernementaux externes pour assurer une conformité continue dans un paysage réglementaire en évolution.
- Coordonner avec notre réseau de cabinets dentaires pour garantir que les activités commerciales quotidiennes respectent le programme de conformité de Dentalcorp et les normes locales.
Ce que nous recherchons
- Membre en règle du Barreau de l'Ontario ou Québec, titulaire d'un diplôme universitaire en droit (LLB ou JD) et d'un permis pour exercer le droit en Ontario ou Québec.
- Doit être parfaitement bilingue en français et en anglais
- Au moins un an d'expérience en tant qu'avocat au sein d'un organisme de réglementation, d'une entreprise multisite et du secteur de la santé.
- Excellentes compétences interpersonnelles, en communication écrite/orale et en gestion du temps.
- Adopteur précoce de la technologie juridique et à jour avec les avantages de l’utilisation de l’IA.
- Aimez travailler dans un environnement en évolution rapide, respectez les délais légaux et gérez plusieurs demandes simultanément.
- Solutionneur de problèmes créatif.
- Excellentes compétences analytiques et de recherche avec une grande attention aux détails.
- Capacité avérée à travailler de manière autonome avec un excellent jugement.
- Un joueur d'équipe, à l'aise et efficace dans un environnement où des intervenants variés demandent de l'aide.
À propos de Dentalcorp
Dentalcorp est le réseau dentaire le plus grand et en plus forte croissance au Canada, engagé à faire progresser le bien-être général des Canadiens en offrant les meilleurs résultats cliniques et des expériences inoubliables. Dentalcorp acquiert des cliniques dentaires de premier plan, unissant son réseau dans un objectif commun : être le réseau de soins de santé le plus fiable au Canada. Tirant parti de sa technologie, de son savoir-faire et de son envergure à la pointe de l'industrie, Dentalcorp offre aux professionnels l'opportunité unique de conserver leur autonomie clinique tout en libérant leur potentiel de croissance future.
Les candidats doivent être légalement autorisés à travailler au Canada. Chez Dentalcorp, nous reconnaissons que l'inclusivité et la diversité renforcent notre culture et nous rendent meilleurs. Nous nous engageons à faire en sorte que les talents que nous embauchons reflètent la diversité des communautés et des patients que nous servons. Afin d'assurer l'égalité des chances pour tous les candidats, nous encourageons fortement les candidats nécessitant un accommodement à en informer leur recruteur lors du processus de recrutement/sélection. Nous remercions tous les candidats d'avoir pris le temps de postuler, cependant, seules les personnes sélectionnées pour une entrevue seront contactées.
PostulerWho you arePostuler
You are a service oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have a passion for exceeding employee expectations when it comes to answering employee questions or resolving issues. You love to improve processes to make the customer or end user experience even better. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Dental Practices. As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed companies.
This position is based out of Dentalcorp's Toronto Support Centre from Monday to Thursday and Fridays are work from home. Reporting to the Manager, People Services, you will be providing operational support for the newly created HR Shared Services Team (DC Connect).
Purpose of the position- The People Services Coordinator acts as the front-line to HR Services and uses knowledge management/case management tools and experience to provide first level inquiry management and resolution.
- The People Services Coordinator completes data and transaction processing and management for core processes where self-service is not available (e.g., new hire onboarding, separations, employee data administration, etc.)
- This role focuses on documenting, handling, and resolving HR customer inquiries, while focusing on service delivery, coordination with other HR team members, and continuous improvement
In this role, you will- Overall be responsible for inquiry resolution in an efficient and courteous manner, as well as day-to- day transaction processing in case management system and HRIS system
- Escalate / redirect contacts where guidance or clarification of policies and procedures as required
- Document inquiries with accurate classification and resolution action
- Provide support and guidance on workflow of direct access transactions based on policies and guidelines in cases where assistance is required
- Flag where Knowledge Management systems need to be updated with content to help with future inquiry resolution and / or employee and manager direct access
- Promote the customer experience and increase satisfaction through efficient and courteous service
- Enter data and complete transactions as it relates to employee or master data, onboarding, compensation, employee separations, time entry, performance, compensation, and contingent worker support in appropriate systems
- Collect completed and legislatively required documentation (electronic and/or paper) and ensure HR system data is complete and accurate
- Implement process and content changes as directed by the Centres of Expertise
- Audit completed transactions and data to ensure accuracy and follow up where required
- Distribute reports as required to HR customers; share frequent custom reports as suggestions for standardized reports to HR systems team
- Resolve data entry issues and employee data corrections as required
- Consult programs, policies, and key documentation to resolve employee inquiries
What we’re looking for
- Undergraduate degree with a focus in Human Resources Management or a related field, or a combination of education, training and experience deemed equivalent
- Minimum of 2 to 3 years' human resources experience
- Analytical abilities to monitor service levels, performance, and metrics to inform course of action
- Detail-oriented to ensure completeness and quality of information entered into HR systems
- Ability to adapt communication style to suit stakeholder and situation; ability to be patient, empathic, and persuasive
- Action-orientation, to take initiative and execute tasks efficiently and effectively within service framework
- Knowledge and experience across multiple HR domains to support inquiry resolution, and redirecting escalated and/or complex cases to the appropriate stakeholder group
- Exposure to digital HR solutions to coach others in their use (i.e., self-service and HRIS data entry)
- Collaboration and teamwork across HR and other departments to enable operation of the service delivery model
- Strong relationship management and interpersonal skills to a wide variety of stakeholders interacting with the People Services team
- Knowledge of applicable laws and legislations
- Strong written communication skills to answer employee inquiries, write FAQs, or build project documentation to support continuous improvement
About Dentalcorp
Dentalcorp is focused on acquiring and partnering with leading, growth-oriented general and specialist dental clinics across Canada. Our unique value proposition allows our dentist Partners to retain their clinical and operating autonomy while we inspire them to achieve ambitious personal and professional growth. Our unprecedented strategic insights and expertise place our Partners at the forefront of delivering optimal patient care.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.Votre profil
Vous êtes une personne innovatrice, axée sur le service et ravie de faire partie d'une organisation en croissance rapide qui permet aux meilleurs d'être encore meilleurs. Vous êtes responsable pour la province de Québec et avez une vaste expérience de travail dans un cadre supérieur en haut gestion. Vous aimez travailler dans un environnement d'équipe collaboratif, mais appréciez également votre autonomie pour accomplir des tâches et fournir un excellent service à nos partenaires et à leurs équipes. En tant qu'individu motivé par l'excellence, vous êtes impatient de contribuer au succès de l'une des sociétés les mieux gérées au Canada.
Relevant du President de Dentalcorp, le poste s'agit d'un rôle nouvellement créé qui supervisera les opérations au Québec de nos plus de 90 cliniques dentaires et assumera la responsabilité opérationnelle et P&L de plus de 130 millions de dollars de revenus, avec pour mandat d'améliorer la performance du Québec. Le ou la Directeur(trice) Exécutif sera responsable d'une équipe de plus de 1 500 équipiers au Québec. Ce rôle pourrait également avoir des fonctions de soutien supplémentaires qui lui seront rattachées à l'avenir. L'équipe des opérations sur le terrain comprend une équipe de gestionnaires régionaux, qui ont la responsabilité d'environ 20 cliniques dentaires chacun, une directrice des opérations et une VP des opérations.
Ce rôle sera responsable de superviser les opérations quotidiennes, la performance et la croissance de toutes les cliniques dentaires dans la province de Québec. En partenariat avec les fonctions du centre de soutien, notamment le marketing, l'informatique, les finances et les ressources humaines, vous piloterez une prestation de services qui prend en charge nos pratiques. Le rôle dirigera l'évolution de la fonction Opérations vers une fonction proactive et stratégique capable de développer les cliniques dentaires en utilisant des informations et des meilleures pratiques pour créer de plus grands effets de réseau. Vous aurez la responsabilité de diriger une équipe basée sur l'excellence opérationnelle dans l'exécution, y compris une capacité à diriger le changement, à communiquer et à déployer des plans pour garantir que les programmes et les processus sont mis en œuvre de manière efficace et engageante et à renforcer la marque et la réputation de Dentalcorp par le biais de relations et en créant un partenaire engagé réseau.
Principales Responsabilités:
Stratégie et croissance : élaborer et mettre en œuvre un plan stratégique complet pour une croissance organique dynamique des revenus et de la rentabilité. Développer et exécuter des secteurs de croissance, y compris des programmes pour les implants, l'ortho, l'excellence en hygiène, l'optimisation de la pratique et d'autres opportunités identifiées. Collaborer activement avec le président et l'équipe de haute direction pour établir des objectifs de croissance à court et à long terme et des mesures de responsabilité claires.
Direction générale/direction commerciale : atteindre tous les objectifs financiers, opérationnels et clients de l'entreprise, conformément à la stratégie de l'entreprise. Assurer la gestion opérationnel quotidien et la gestion des P&L de l'entreprise dans toutes les fonctions, ainsi qu'une vision de la création de valeur à court et à long terme. Activez l’équipe et les capacités ainsi que celles des fournisseurs en première ligne de l’entreprise pour réussir.
Opérations : diriger des opérations hautement performantes, soutenues par le développement continu d'une infrastructure, de processus et d'efficacité opérationnelle appropriés pour maximiser la productivité et la performance financière emplacement par emplacement et globalement à travers le réseau. Maintenir les normes de qualité les plus élevées et les meilleures pratiques et soutenir la stratégie de croissance globale. Collaborez avec le marketing pour définir la stratégie de mise sur le marché et envisager toutes les alternatives stratégiques pour créer de la valeur et capturer des opportunités commerciales.
Commercial : Maintenir une « vue à 360 degrés » de l'entreprise et des besoins des patients afin de développer une vision et des stratégies commerciales dans le contexte de l'écosystème de la santé plus large et de la chaîne de valeur dans son ensemble. Fournir les disciplines commerciales, l'infrastructure, les processus et les systèmes nécessaires pour aider l'équipe à se connecter avec les clients sur toutes les plateformes pertinentes. Élargir la gamme de services et l'ensemble de solutions pour maximiser les retours sur les sites situés dans la zone de couverture de l'entreprise
Intégration : intégrer avec succès les acquisitions et générer une expérience d'intégration engageante qui soutient l'engagement des membres de l'équipe et de solides performances de la pratique dès le premier jour.
Talent et culture : adoptez une approche active de gestion des talents pour intégrer, encadrer et inspirer les leaders les plus performants du secteur. Améliorer continuellement les talents grâce à une approche rigoureuse du développement des talents, de la planification de la relève et du recrutement. Favoriser une culture d'entreprise forte qui valorise l'action, le travail acharné, la responsabilité personnelle et le travail d'équipe en assurant un leadership visible grâce à la communication à tous les niveaux.
Ce que nous recherchons
- Baccalauréat en administration des affaires, commerce, Baccalauréat en administration, programme de formation professionnelle CPA, diplôme d'etudes supérieure de préférence.
- Le bilinguisme (français et anglais) sera essentiel.
- Minimum de 10 ans d'expérience dans des rôles de haute direction en tant que PDG, COO ou autre rôle de haute direction au sein d'une entreprise située en contact avec des patients ou des consommateurs, avec les soins de santé comme préférence.
- Expérience avérée dans la gestion d'une entreprise de taille et de complexité similaires, y compris la gestion de P&L de plus de 100 millions de dollars.
- Sens aigu des affaires et des finances et capacité démontrée à gérer habilement le personnel, la capacité, le retour sur investissement, le budget, les marges, les offres de services et de produits afin de mettre en œuvre et de générer des résultats opérationnels stratégiques et pertinents.
- Capacité avérée à promouvoir une culture et un engagement forts dans un environnement multi-sites à grande échelle et une culture d'équipe basée sur des valeurs.
- Compréhension détaillée de l'économie d'entreprise et de la dynamique organisationnelle de la prestation de services dans les petites cliniques.
- Capacité démontrée à élaborer des analyses de rentabilisation solides et à présenter des idées et des recommandations au niveau de la direction et du conseil d'administration.
- Collaborateur relationnel qui forme un partenariat approfondi avec ses pairs des domaines des finances, des ressources humaines, du marketing et de la technologie.
- Capacité avérée à définir la stratégie des programmes et des produits de croissance et à diriger une équipe de spécialistes produits/verticaux.
- Compréhension détaillée de l'économie d'entreprise et de la dynamique organisationnelle de la prestation de services dans les petites cliniques.
- Capacité démontrée à établir des relations pour améliorer la qualité et l’efficacité du service.
- Compétences avancées en organisation, en gestion de projet et en communication écrite et orale
À propos de Dentalcorp
Dentalcorp est le réseau dentaire le plus grand et en plus forte croissance au Canada, engagé à faire progresser le bien-être général des Canadiens en offrant les meilleurs résultats cliniques et des expériences inoubliables. Dentalcorp acquiert des cliniques dentaires de premier plan, unissant son réseau dans un objectif commun : être le réseau de soins de santé le plus fiable au Canada. Tirant parti de sa technologie, de son savoir-faire et de son envergure à la pointe de l'industrie, Dentalcorp offre aux professionnels l'opportunité unique de conserver leur autonomie clinique tout en libérant leur potentiel de croissance future.
Les candidats doivent être légalement autorisés à travailler au Canada. Chez Dentalcorp, nous reconnaissons que l'inclusivité et la diversité renforcent notre culture et nous rendent meilleurs. Nous nous engageons à faire en sorte que les talents que nous embauchons reflètent la diversité des communautés et des patients que nous servons. Afin d'assurer l'égalité des chances pour tous les candidats, nous encourageons fortement les candidats nécessitant un accommodement à en informer leur recruteur lors du processus de recrutement/sélection. Nous remercions tous les candidats d'avoir pris le temps de postuler, cependant, seules les personnes sélectionnées pour une entrevue seront contactées.
PostulerWho you are
You are an innovative, service-oriented individual who is excited to be a part of a fast-growing company that enables the best to be even better. You are a highly experienced multi-unit leader looking for the opportunity to provide your expertise to drive change within a healthcare company. As a Director of Operations, you enjoy leading teams within a collaborative environment and your goal is to ensure excellent service to our Patients, Partners and their clinic teams. You enjoy being hands-on in your role and thrive off identifying innovative solutions for your team and the company.
This is a remote position however you will be responsible for extensive travel with frequent practice visits within Northern British Columbia area approximately 3 to 4 days a week. Reporting into the Vice President, Operations, the Director of Operations will be responsible for supporting the ambitions of our valued Partners throughout the province by delivering our expertise in key business areas resulting in optimal patient care and creation of value for our stakeholders. You are a leader who has proven experience effectively managing a team, supporting our Partners in delivering best in class patient care and are driven by excellence.
- You thrive in a high-growth environment
- You adapt quickly to change
- You’re a subject matter expert in your field and can influence others
- You’re customer service oriented
In this role, you will
- You will be the primary relationship manager and support contact to an assigned practice network and will oversee up to 15 practice locations and lead a team of Regional Managers
- Identify opportunities to optimize practices driving service excellence and growth, accountable for annual targets
- Develop and implement action plans for each dental practice
- Identify and implement operating efficiencies and opportunities that optimize patient care & experience, grow revenues and profitability, drive engagement for practice level staff and ensure practices are physically maintained to set standards
- Identify opportunities to foster relationships and synergies across assigned practice network
- Identify opportunities and step in as necessary to improve the partnership between Practice Community and Support Centre to ensure service excellence
- Facilitate and support opportunities to assist practices and drive goals through Support Centre SMEs (e.g. central operations team) through the execution and/or implementation of new programs
- Mentor, develop, and lead a team of Regional and Practice Managers
What we're looking for
- University or College Diploma in retail, business or office administration or related experience
- Growth-inspired, attention to detail focused leader with three to five years experience in multi-unit Dental Practice Management or Healthcare related Industry experience
- Strong business insight and extensive experience in managing P&L, forecasting and budgeting
- Proven ability to drive sustainable, measurable, and profitable growth through rigour around financial and operating KPIs and metrics
- Excellent leadership and collaboration skills; proven ability to establish and maintain effective and cooperative working relationships across diverse groups and levels
- Proven ability to execute large-scale projects involving numerous stakeholders
- Strong organizational and time management skills and ability to manage numerous projects simultaneously
- Must have drivers license and a vehicle with strong willingness to travel ( overnight stays will be required)
Salary Range: The base annual salary range is $140,000 to 150,000 (plus a bonus of up to 25% and competitive total rewards and benefits package). Salary is determined based on the candidate’s work experience and will be discussed during the interview process.
About Dentalcorp
Dentalcorp is Canada’s largest and fastest growing network of dental Practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental Practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and Patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
PostulerWho you are
You are a service-oriented, innovative professional who is excited to work for a fast-growing company that enables the best to be even better. You will play a key role on the Procurement team and help drive an even better support experience for our rapidly growing network of practices across the country. You are comfortable with all ways of communication to ensure you deliver the highest level of service to our dental practices. You are creative, love working in a collaborative team environment, but also enjoy autonomy to build tools, provide top notch service and add significant value to our growing network of practices and patients. You thrive in fast-paced work environments where everyone is looking for smarter ways to work together, constantly streamlining processes, and get excited to leverage technology to enhance our value proposition.
The successful candidate will work out of our Toronto Support Centre four days a week Mondays to Thursdays and Fridays are work from home. Reporting into the Senior Director, Strategic Sourcing, you will work collaboratively with the Procurement team and our network of practices in supporting our procurement activities and overseeing the service delivery of our preferred suppliers’ programs. You will be accountable for managing our programs, ensuring the delivery of quality by our suppliers and negotiating other location-specific operational contracts for our practices.
In this role, you will
- Provide first-level support to our dental practices for preferred supplier programs. Consult with dental practices to determine operational requirements and communicate those requirements to cross-functional departments (including Finance, Legal, and Operations) and our suppliers to ensure the speedy resolution of any service-related issues. Facilitate issue escalation, as required.
- Track and monitor supplier performance against Service Level Agreements and identify trends and opportunities to improve service delivery.
- Participate in regular business review meetings with key suppliers and Category Managers to help drive continuous improvement.
- Provide administrative support for Dentalcorp’s corporate travel program.
- Review, revise, negotiate and support the execution of contracts for our dental practices (e.g. services, purchase agreements, NDAs, etc.).
- Upload agreements into a contract management system.
- Keep abreast of current and evolving business requirements and market capabilities to provide customized procurement support.
- Manage the Procurement team’s knowledge base assets (including Excel reporting and SharePoint sites).
- Develop, update, analyze, and deliver regular and ad-hoc reports to management.
- Support Accounts Payable to resolve supplier billing issues.
- Support practices to transition to preferred suppliers’ programs.
- Expand and promote the role of Procurement throughout Dentalcorp.
What we're looking for
- Post-secondary degree in a related field or equivalent experience
- Minimum 1 to 2 years’ experience in program administration, management, and/or contract administration
- Excellent organizational skills
- A relationship builder with a natural ability to develop and maintain strong relationships with internal and external stakeholders
- Exceptional verbal and written communication. Understands how to communicate difficult/sensitive information tactfully
- Strong problem-solving and analytical skills, with an ability to prioritize and react with a sense of urgency
- A love of learning of learning new technology (any experience with MS Office, SharePoint, PowerApps, and robust CLMs would be an asset)
- Ability to work under minimal supervision
- Self-motivated, takes initiative, and can effectively organize, multi-task, and prioritize a wide array of initiatives
- Bilingualism in French and English is considered an asset
About Dentalcorp
Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada.
At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
PostulerWho you are
You are an innovative, service-oriented individual who is excited to be a part of a fast-growing company that enables the best to be even better. You are a highly experienced Workday HCM Configuration Specialist and are looking for the opportunity to provide your expertise to drive change within a healthcare company. You love working in a collaborative-matrix team and organizational environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our network of practices. You have strong ethical values and ensure that our organizational, industry, and continuing education principles and guidelines are upheld with professionalism and integrity. As an individual who is driven by excellence, iterative, and innovative thinking, you are eager to contribute the success of one of Canada’s Best Managed companies.
Reporting to the Workday System Manager, the Workday HCM Configuration Specialist will work out of our Toronto Support Centre 4 days a week Mondays through Thursday and Fridays are work from home. The successful candidate will be responsible for bringing expertise in configuration, testing, documentation and auditing related to Workday HR modules, including Core HCM, Recruitment and Payroll. They will be exposed to all other modules that Dentalcorp leverages in the Workday environment.
In this role, you will
- Assist the exploration, evaluation, recommendation, design, and support of new features, functionalities, and minor enhancements within Workday
- Assist in performing fit and gap analysis on Workday processes and upcoming new features / functionalities that impact current configuration, integrations or business processes
- Be a key Subject Matter Expert (SME) to determine the right Workday solution to meet business initiatives
- Define the technology and deliver the feature roadmap adoption to our Business Partners, Systems Manager & Workday Technical Analyst (Integrations) in testing during system upgrades and deployments
- Provide operational and project support to Workday Systems Manager
- Develop and enhance working knowledge through training, independent research, and experimentation.
- Proactively find inefficiencies in processes, suggest enhancements, and present proposals to functional owners
- Identify and address change management issues as they pertain to process improvement
- Provide support in leading projects as defined by leadership, which includes leading meetings, providing regular project updates, and adhering to project deadlines
- Develop, manage, and maintain positive relationships with internal and external stakeholders to address support and project activities
- Maintain strict confidentiality of employee information
What we're looking for
- 3+ years of configuration experience with Workday HCM, Payroll, Talent and/or Recruitment modules.
- Bachelor's degree in Business Information Systems or a related area preferred or a combination of work-related experience
- Experience in project management, project scheduling, quality assurance testing, preparing documentation and specifications, and technical writing a strong asset
- Experience with Workday report writing, calculated fields and dashboards is preferred
- Amazing communication skills and the ability to collaborate with teams
- Problem identification, analysis, and solving skills
- Proficiency in making decisions by consistently proposing quality solutions and answers to issues by gathering extensive data, conducting research, and presenting a recommended solution to all parties involved
- Ability to quickly react and adapt to changing priorities
- Ability to translate technical requirements to business needs, and vice versa
- Knowledge of Microsoft Excel, including how to use Pivot Tables, VLOOKUPs, and other functions necessary to conduct ad-hoc data audits
PostulerAbout Dentalcorp
Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
-
Manitoba
-
Saskatchewan
-
Alberta
-
Colombie-Britannique
Who you are
You are an innovative, service-oriented individual who is excited to be a part of a fast-growing company that enables the best to be even better. You are a highly experienced multi-unit leader looking for the opportunity to provide your expertise to drive change within a healthcare company. As a Director of Operations, you enjoy leading teams within a collaborative environment and your goal is to ensure excellent service to our Patients, Partners and their clinic teams. You enjoy being hands-on in your role and thrive off identifying innovative solutions for your team and the company.
This is a remote position however you will be responsible for extensive travel with frequent practice visits within Northern British Columbia area approximately 3 to 4 days a week. Reporting into the Vice President, Operations, the Director of Operations will be responsible for supporting the ambitions of our valued Partners throughout the province by delivering our expertise in key business areas resulting in optimal patient care and creation of value for our stakeholders. You are a leader who has proven experience effectively managing a team, supporting our Partners in delivering best in class patient care and are driven by excellence.
- You thrive in a high-growth environment
- You adapt quickly to change
- You’re a subject matter expert in your field and can influence others
- You’re customer service oriented
In this role, you will
- You will be the primary relationship manager and support contact to an assigned practice network and will oversee up to 15 practice locations and lead a team of Regional Managers
- Identify opportunities to optimize practices driving service excellence and growth, accountable for annual targets
- Develop and implement action plans for each dental practice
- Identify and implement operating efficiencies and opportunities that optimize patient care & experience, grow revenues and profitability, drive engagement for practice level staff and ensure practices are physically maintained to set standards
- Identify opportunities to foster relationships and synergies across assigned practice network
- Identify opportunities and step in as necessary to improve the partnership between Practice Community and Support Centre to ensure service excellence
- Facilitate and support opportunities to assist practices and drive goals through Support Centre SMEs (e.g. central operations team) through the execution and/or implementation of new programs
- Mentor, develop, and lead a team of Regional and Practice Managers
What we're looking for
- University or College Diploma in retail, business or office administration or related experience
- Growth-inspired, attention to detail focused leader with three to five years experience in multi-unit Dental Practice Management or Healthcare related Industry experience
- Strong business insight and extensive experience in managing P&L, forecasting and budgeting
- Proven ability to drive sustainable, measurable, and profitable growth through rigour around financial and operating KPIs and metrics
- Excellent leadership and collaboration skills; proven ability to establish and maintain effective and cooperative working relationships across diverse groups and levels
- Proven ability to execute large-scale projects involving numerous stakeholders
- Strong organizational and time management skills and ability to manage numerous projects simultaneously
- Must have drivers license and a vehicle with strong willingness to travel ( overnight stays will be required)
Salary Range: The base annual salary range is $140,000 to 150,000 (plus a bonus of up to 25% and competitive total rewards and benefits package). Salary is determined based on the candidate’s work experience and will be discussed during the interview process.
About Dentalcorp
Dentalcorp is Canada’s largest and fastest growing network of dental Practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental Practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and Patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
Postuler -
Yukon
Nous aspirons à votre épanouissement
Chez Dentalcorp, nous voulons que vous réussissiez dès le premier jour. Notre objectif est d’attirer, de retenir, et de faire croître les meilleurs talents issus de nombreux secteurs d’activité afin de garantir que notre personnel apporte une expérience, des compétences, et une réflexion diversifiées pour continuer à stimuler le rendement de l’entreprise.
À propos de l’équipe du centre de soutien
Nous faisons preuve d’audace, sommes passionnés et authentiques, et mettons du cœur à l’ouvrage. Nous travaillons en équipe et nous nous soutenons mutuellement pour réussir. Nous nous efforçons de concrétiser de grandes aspirations, de célébrer notre réussite, et de récompenser nos employés pour leurs contributions.
Avantages pour les équipes du centre de soutien
- Chance de se joindre à une équipe collaborative et à une culture fondée sur des valeurs
- Rémunération et avantages compétitifs dans une entreprise essentielle à forte croissance
- Possibilités de perfectionnement et de croissance professionnels
- Occasion de faire partie d’une communauté qui est passionnée par l’idée de redonner à la communauté et qui encourage les membres de son équipe à participer à des initiatives telles que les collectes de nourriture, le bénévolat et le soutien à nos cliniques dans le cadre de notre programme Redonnez un sourire
Vous ne voyez pas l'opportunité qui vous intéresse?
De nouveau postes sont publiés chaque jour. Soumettez votre CV pour être informé des postes à combler près de chez vous.